Extended Stay America Select Suites - Durham - University

Business response:

Thank you so much for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. Your feedback regarding the shower will be shared with our team. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. ​​​​​​​Sincerely, Hotel Management 

Business response:

Dennis, thank you for choosing our hotel for your needs. It feels good to know you had a pleasant stay with us and that our courteous service was the highlight of your experience. Your business is appreciated, and we look forward to seeing you again in the near future. Sincerely, Hotel Management 

Business response:

Rebecca, thank you for being our guest. Although you found us to be a good value, we are sorry for the cleanliness issue you experienced and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team to be more diligent in their work. Thanks again, and we hope to host you back in the future for a much better experience. Sincerely, Hotel Management 

Business response:

Romelo, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Brittney, many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Juan, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you were happy with our affordable rates, we are sorry we missed meeting your expectations with regards to our amenities and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management