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Extended Stay America Select Suites - El Paso - East
- Hotels
- El Paso, TX
About this business
Location details
3610 Joe Battle Blvd, El Paso, TX, 79938, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didnt like that it took a long time for me to check in at 11 pm they took a while to answer the phone in the lobby. Hallways had smoking smell
Business response:
Oh no --- We are so sorry to hear that you got a bad impression of our hotel because of an odor in the hallway and the length of check-in. This is not the first impression we wanted to make. We hope the rest of your stay was a pleasant one.
Spend a little more, get a better experience Found hair on my towels twice, a long straight black hair. When you would exchange towels, sometimes they wouldn't even fold them for you. The staff isn't that friendly and seems bothered if you want them to do their job. You get barbie sized soap. There is no pool and no free breakfast. The tv is small. The room wasn't the worst that I ever had, but certainly not the best.
Business response:
I apologize for the condition of the towels you received...I know that's quite unpleasant. I'm surprised to hear that the towels were not exchanged with our usual friendly manner. We appreciate hearing about this so we can ensure we are exceeding our guests' expectations. Thank you for this feedback.
Business response:
Thank you for the wonderful rating. We're so glad you had a great stay with us.
Enjoyed Friendly and caring staff Staff was great , thank you
Business response:
We know that great service starts with great staff and we couldn't be prouder of ours! Thank you for staying with us and for sharing your terrific compliments. You made our day!!
Business response:
Thank you for taking some of your time to leave us this great rating. We appreciate you!
Business response:
Thank you for staying with us. We're glad it was a good stay.
Overall fine, great area but... No shampoo? No ice machine?
Business response:
Thank you for the great review of our hotel. We are glad to hear you enjoyed your stay with us but we're sorry to hear that our limited amenities and ice machine were problematic and took away from your overall pleasant stay. I'm so sorry this was not what you were expecting and that it did not meet your needs. We would love to welcome you back if you ever have extended stay needs or just want a simple, basic, affordable stay in the future.
I'm sorry, nothing at all. Nothing at all......... ....... .......
Business response:
I'm terribly sorry you had a disappointing stay.
GANG MEMBERS IMPERSONATING EL PASO POLICE TRESPASSING IN BUILDING & HARASSING WHITE FEMALES FOR MONEY OR SEX ON 3RD LEVEL OF THAT BLDG MARCH 27, 2019 ROOM 326. REPORTED TO STATE POLICE.
Business response:
Thank you for this feedback.
Frequently asked questions about Extended Stay America Select Suites - El Paso - East
How is Extended Stay America Select Suites - El Paso - East rated?
Extended Stay America Select Suites - El Paso - East has a 3.4 star rating with 881 reviews.
When is Extended Stay America Select Suites - El Paso - East open?
Extended Stay America Select Suites - El Paso - East is open now. It will close tomorrow at 12:00 a.m.