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Extended Stay America Select Suites - El Paso - East
- Hotels
- El Paso, TX
About this business
Location details
3610 Joe Battle Blvd, El Paso, TX, 79938, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Thank you for taking the time to review your stay, Larry. We couldn't be happier than to see that you enjoyed our clean and spacious suites! We hope to see you again the next time your travels bring you to the area!
Drug infestation This is the worst hotel ever. Full of drugs rooms smell like weed. People running up and down the halls. People screaming all night long. You have a family of 4 and they only give you 2 towels and 2 wash cloths. 1 roll of toilet paper for a 6 night stay. If you need another 1 you will have to pay for it. No irons or ironing boards. No ice trash behind headboards. And alot of dogs running up in down the hall room also smells like dog pee in rooms smoking floor is on the 3rd floor so the smoke goes up to the 4... read more
Business response:
I'm sorry to hear that you were not satisfied with the cleanliness of your room, experienced issues with unpleasant noise and odors, and that you weren’t expecting the amenity options, Tamika. One package includes linen exchange, another provides more frequent housekeeping, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. Best wishes in all your future travels.
Business response:
What a phenomenal rating, Julia! Nothing makes us happier than to see that you had such a great time at our hotel. We hope to see you again soon the next time your travels bring you to the area!
Very close to stores and restaurants. Discontinued housekeeping during our stay due to the virus. Housekeeping was already one every two weeks. The kitchen does not come with any pots, pans, plates, silverware, etc. But you can purchase them from the front desk or Walmart right around the corner. The fridge is FULL SIZED! The washers and dryers are connected to an app so you can get notified when your clothes are done and that was convenient. I am happy i brought my own blanket and pillows, they don't have comforters, just t... read more
Business response:
Thank you for the thoughtful review, Candice. We're so glad to hear from you and hope you had an overall pleasant stay. We will indeed take care of those issues you mentioned. Thanks again.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved, Cody. Thank you for your rating and we wish you all the best in your future travels.
This place needs a new management, rooms are dirty bed sheets are disgusting yellow I stay here because was convenient to the place I had to work but I don’t recommend this place I couldn’t sleep for 2 nights was super noisy all the time had a really really bad experience here.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness and various noise interruptions, Claudia. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests... read more
Business response:
We are so happy to know that you enjoyed your time at our hotel, Annette! We hope to see you again the next time you are in the area!
Frequently asked questions about Extended Stay America Select Suites - El Paso - East
How is Extended Stay America Select Suites - El Paso - East rated?
Extended Stay America Select Suites - El Paso - East has a 3.4 star rating with 907 reviews.
When is Extended Stay America Select Suites - El Paso - East open?
Extended Stay America Select Suites - El Paso - East is open now. It will close tomorrow at 12:00 a.m.