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Extended Stay America Select Suites - El Paso - East
- Hotels
- El Paso, TX
About this business
Location details
3610 Joe Battle Blvd, El Paso, TX, 79938, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!
Room was absolutely filthy and horrible customer service. Walked out and went to different hotel.
Business response:
Thank you for taking the time to share this detailed review of your stay, Carlos. We can't apologize enough the issues you experienced with the overall cleanliness and customer service. This is in no way acceptable by our standards and will be address the details of your feedback with our entire staff at the property. We are so sorry for any inconvenience that was caused and hope that all your future travels are wonderful.
For the price it was great and we were accommodated to a smoking room with no problems 🙏
Business response:
Thank you so much for the good rating! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Miguel. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
I had to move the nightstand to plug my charger and there was a lot of trash on the floor behind the nightstand. I took a picture and went down to the front office and housekeeping came up but they just picked up the trash with their hands and apologized didn't even vacuum. The microwave was also dirty and had not been cleaned in a while. They didn't have any hand sanitizer anywhere in the hotel they only had one tiny bar of watermelon bath soap. I have pictures of all of this. I did sleep well though.
Business response:
We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the lack of cleanliness, Nena. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that we are improving the level of service we are providing to each of our guests.
If you are a contractor, this place is grate. Good weekly prices, rooms are available with micro, electric stove, large fridge, drawers. If you are bringing your family over the holidays, i would luck somewhere else
Business response:
Thank you for reviewing your stay with us, Saul. We hope your overall stay met your needs and that you'll come again for a simple, basic and clean stay. Thank you so much for choosing WoodSpring Suites.
Fire the cleaning crew. Old addage, you get what you pay for. The entire hotel smells of smoke. My room stunk of smoke. I checked with the front desk, after i got in, to see if i was accidentally placed in a smoking room. The lady looked at me and said, all our rooms are non smoking. I dont smoke so the smell bothers me. She for some reason couldn't smell it. The tub and shower still had long hair dried in it. The carpet still had long hairs that stuck to my socks.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Eric. Again, thank you for sharing the ... read more
You get what you pay for but we had to wait an hour before we could check in and someone was knocking on out door before 10am to see when we'd be checking out. Rules say check out is 11. We asked for towels and there were no clean towels the lady said.
Business response:
Thank you for your feedback. We are terribly sorry for the issues you experienced with check-in delays, receiving towels and the early interruption, Christy. We will make sure that we address these matters with our front desk and housekeeping team for proper action and resolve. This is no way the exceptional experience that we intended for you, and we wish you all the best in your future travels.
Business response:
Thank you for such a wonderful rating! We are overjoyed to learn that experienced such a pleasant stay during your time with us! Please come back to see the next time your travels bring you this way!
Frequently asked questions about Extended Stay America Select Suites - El Paso - East
How is Extended Stay America Select Suites - El Paso - East rated?
Extended Stay America Select Suites - El Paso - East has a 3.4 star rating with 907 reviews.
When is Extended Stay America Select Suites - El Paso - East open?
Extended Stay America Select Suites - El Paso - East is open now. It will close tomorrow at 12:00 a.m.