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Extended Stay America Select Suites - El Paso - East
- Hotels
- El Paso, TX
About this business
Location details
3610 Joe Battle Blvd, El Paso, TX, 79938, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude front desk Tbe lady at the front desk very rude, wsiting over 10min fir her to pop out of the back office... my reservation said 12pm check in. Frint desk lasy said thst is wrong read the sign we dont let anybody come in until 3. I ask for the district manager number and gave me attitude about it. Stay away from this hotel.
Business response:
Thank you for your feedback and for sharing your experience, Juan. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
Business response:
Thank you for reviewing your stay with us. We hope your overall stay met your needs and that you'll come again for a simple, basic and clean stay. Thank you so much for choosing WoodSpring Suites!
Business response:
Thank you for reviewing your stay with us, Anthony. We hope your overall stay met your needs and that you'll come again for a simple, basic and clean stay. Thank you so much for choosing WoodSpring Suites!
as o menos!
Business response:
Thank you so much for the good rating! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!
Business response:
Wow! What a wonderful rating, Nicole! Nothing makes us happier than to see that you enjoyed such a phenomenal stay! Thank you so much for choosing WoodSpring Suites and we hope to see you again soon!
Business response:
We are so happy to know that you enjoyed your time at our hotel, Angeline! We hope to see you again the next time you are in the area!
Worth what you pay for it. The room could have been cleaner but the area was quiet and easy to get to.
Business response:
Thank you for your review, EC. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Me gusta que tienen cosina..y no me gusta que por las noches hay mucho ruido en los pasillos y además está muy sucio
Business response:
We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the noise levels and lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that we are improving the level of service we are providing to each of our guests.
Great stay, not enough towels on room for 4 people.
Business response:
Thank you so much for the good rating! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!
Frequently asked questions about Extended Stay America Select Suites - El Paso - East
How is Extended Stay America Select Suites - El Paso - East rated?
Extended Stay America Select Suites - El Paso - East has a 3.4 star rating with 907 reviews.
When is Extended Stay America Select Suites - El Paso - East open?
Extended Stay America Select Suites - El Paso - East is open now. It will close tomorrow at 12:00 a.m.