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Extended Stay America Select Suites - El Paso - East
- Hotels
- El Paso, TX
About this business
Location details
3610 Joe Battle Blvd, El Paso, TX, 79938, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El cuarto estaba en malas condiciones el baño estaba sucio
No pude quedarme no tenian vacantes ocupoooo mi dineroooo
Everything was good the problem was there were a lot of roaches and that was very bad
The room was very dirty, stained sheets, stains and fluids in the bathroom. Felt nasty
I wouldn't stay there again
Business response:
Dear Elsa, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations. Providing a consistent and welcoming environment is essential to us, and we are disappointed that we fell short. Guest experiences like yours help us recognize where growth is needed, and your comments have been shared with our team as part of our ongoing efforts to enhance every aspect of our service. We hope you will consider giving us another opportunity to provide the level of hospitality ... read more
Cancelled our reservation without letting us know. No calls, no emails nothing Got there at 2 in the morning and turned away a family. Never booking there again! The receptionist didn't even seem to care and blamed the manager about it all. Never booking there again.
Business response:
Dear Yesmith, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your arrival didn’t go as expected and that you felt unsupported. Your feedback will be shared with the team to help ensure better communication and service moving forward. We understand your frustration and appreciate you bringing this to our attention. We hope you’ll reconsider in the future and give us a chance to provide the stay you deserve. Sincerely, Hotel Management
Business response:
Dear Guest, Thank you for sharing your experience with us. We are sorry to learn that your stay was not as comfortable as it should have been. Our goal is always to provide a welcoming and dependable environment, and it is disappointing to know we did not meet that standard during your visit. Please know that your feedback has been taken seriously and will be thoughtfully reviewed with our team. We appreciate your comments and hope to have another opportunity to offer you a more positive and seamless stay. Your input is inva... read more
Frequently asked questions about Extended Stay America Select Suites - El Paso - East
How is Extended Stay America Select Suites - El Paso - East rated?
Extended Stay America Select Suites - El Paso - East has a 3.4 star rating with 893 reviews.
When is Extended Stay America Select Suites - El Paso - East open?
Extended Stay America Select Suites - El Paso - East is open now. It will close tomorrow at 12:00 a.m.