Extended Stay America Select Suites - El Paso - East

Business response:

Dear Guest, We apologize for the issues you encountered with the towels and the condition of your room. While we provide many complimentary amenities to offer great value, we understand that our towel policy may not have met your expectations. Additional towels are available at the front desk upon request. We regret that your experience did not reflect the high standards we aim to provide. Your feedback is important, and we will share it with our team to help enhance future guest experiences. We look forward to welcoming you... read more

Business response:

Dear Julian,We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Juan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management 

Business response:

Dear Jong, We sincerely apologize for the inconvenience you experienced during your stay. It is disappointing that the cleanliness and extra charges did not meet your expectations. While we acknowledge some of the amenities are chargeable, we aim to provide the best service and comfortable accommodations that make your stay memorable. So we regret your experience was less than your expectations. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. We appreciate your hon... read more