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Extended Stay America Select Suites - El Paso - East
- Hotels
- El Paso, TX
About this business
Location details
3610 Joe Battle Blvd, El Paso, TX, 79938, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A place to avoid What a poor service and conditions. No internet, uncomfortable rooms, and only one elevator and out of service!!!!
Business response:
Dear Carlos, We sincerely apologize for the inconvenience you encountered during your stay. Your experience does not meet the standards we strive for, and we appreciate your patience and understanding. We will address the issues with internet access, room comfort, and the elevator issue with the respective teams. Guest satisfaction is our priority, and we take your feedback seriously. Please consider giving us another opportunity to provide you with a more positive and comfortable stay in the future. Your insights are crucia... read more
Couldnt stayed they charge deposit fee
Business response:
Dear Yvonne, Thank you for your feedback. We were sorry that our deposit policy inconvenienced you. We believe in transparency and list these charges on all booking sources to keep our guests informed. This deposit will guarantee incidental charges incurred during your stay and is refundable. We regret if this was not adequately communicated to you. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management
es una propiedad que aunque nueva esta elaborada en forma inadecuada, no se ofrece lo que se te informa
Business response:
Dear David, Thank you for reviewing our hotel. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Over Charged For Know Reason Booked a room online but when i arrived at check in I was still required to put up a 120.00 dollar deposit even though the room was payed for online. They wouldnt let me access the room until i payed the deposit and Its been almost 2 weeks now and i still havent been reimbursed my deposit.
Business response:
Dear David, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this properly.Sincerely,Hotel Management
Poor service I booked ahead and they told me if i wasnt here by 11:59 they had to cancel my stay or they would just charge the room. I called to let them know what time id arrive and they said they couldnt help me. Now i have no room. How embarrassing is that? Scare in the middle of no where. Thanks for the help
Business response:
Dear Guest, Thank you for reviewing our hotel. We are very sorry for the inconvenience you had. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management
Wouldn’t let me check in Showed up to check in at 12:55am. No attendant was available and had to contact corporate to get someone to come to the front desk. Attendant finally came down at 1:15 am and informed us we couldn’t check in because computer automatically does an audit at 1am and cancels reservations that have not checked in.
Business response:
Dear Racia, Thank you for leaving your comments. We never want to disappoint any of our guests, so we apologize for any inconvenience you had. Thank you for your valuable feedback, and we hope you will visit again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - El Paso - East
How is Extended Stay America Select Suites - El Paso - East rated?
Extended Stay America Select Suites - El Paso - East has a 3.4 star rating with 893 reviews.
When is Extended Stay America Select Suites - El Paso - East open?
Extended Stay America Select Suites - El Paso - East is open now. It will close tomorrow at 12:00 a.m.