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Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t stay the whole night. As soon as I laid my head down, I seen a roach.
Business response:
Dear Guest, Thank you for bringing this to our attention. We understand how unsettling your experience must have been and appreciate you taking the time to share your concerns. While we do our best to maintain a welcoming and comfortable environment, feedback like yours is important and has been shared with the appropriate teams for further review. We hope you might consider giving us another opportunity to provide a more positive and restful stay in the future. Sincerely, Hotel Management
It smelled bad. The check in area, the elevator, the 3rd floor hallway was awful. Then I got in my room at it smelled worse.
Business response:
Dear Eric,We sincerely apologize for the unpleasant odors you encountered during your stay. Providing a clean and comfortable environment is our priority, and we regret that we did not meet your expectations. Your feedback is invaluable, and we will address these concerns with our team to improve the overall experience for our guests. We appreciate you bringing this to our attention and hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Bad Front desk lady was rude also told me one room number but had a whole different from number .. Front desk lady knew another lady that always stay here lied on me and said I had words with her and didn’t … Tub wasn’t clean or sheets
Business response:
Dear Kylessa, Thank you for sharing your feedback. We sincerely apologize for the challenges you faced during your stay. Your experience with the front desk staff and the cleanliness of the room is concerning, and we deeply regret that it impacted your visit. Please know that your comments are being taken seriously, and we will address these issues with the relevant team members. We hope you will consider staying with us again for a more positive experience.Sincerely,Hotel Management
From the time we got there to the time we left the hotel lobby and the hall to our room smelled like marijuana so strong. The front desk call us for noise complaints when we wasn't even there we was out visiting family or mostly at my mother in laws house, when we asked for clean lines or toiletries and trash bags we was told they were out so we had to buy our own, we also had roaches in our room.
Business response:
Dear Frank, Thank you for sharing your concerns. We sincerely apologize for the issues you encountered, including the odor, noise complaints, lack of supplies, and the unacceptable presence of pests. This does not reflect the standards we strive to uphold, and we are taking immediate steps to address these matters. Your feedback is valuable, and we are committed to improving the experience for all our guests.Sincerely,Hotel Management
I booked it for the pool and the pool was closed the entire stay
Business response:
Dear Guest, We apologize for the disappointment caused by the pool being unavailable during your visit. We understand how important this amenity can be and regret any inconvenience this may have caused. Please know that we will address this properly to prevent such issues in the future. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely,Hotel Management
They canceled my room because they were booked but they didn’t give me my money back
Business response:
Dear Jamie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
My gas was stolen out of my truck my room did not have pillows. I went to the front desk, connect for pillows, and I got accused of stealing the pillows that were in the room when I stay here again.
Business response:
Dear Jennifer, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.2 star rating with 953 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.