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Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked it for the pool and the pool was closed the entire stay
Business response:
Dear Guest, We apologize for the disappointment caused by the pool being unavailable during your visit. We understand how important this amenity can be and regret any inconvenience this may have caused. Please know that we will address this properly to prevent such issues in the future. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely,Hotel Management
They canceled my room because they were booked but they didn’t give me my money back
Business response:
Dear Jamie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
My gas was stolen out of my truck my room did not have pillows. I went to the front desk, connect for pillows, and I got accused of stealing the pillows that were in the room when I stay here again.
Business response:
Dear Jennifer, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Needs to update beds and TVs . Not worth the money .
Business response:
Dear Patricia, Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
I stayed at the hotel for 7 days. My room was never touched by hotel staff. I didn't get fresh linen or towels. I had to take my garbage bags down to the dumpster after asking hotel staff where to take it after 3 days if it not being picked up. Often saw the staff with the clean linen cart in the floor I was in but they never stopped at my room. The room did have a kitchenette but didn't have anything cook with. Had to go out and by my own pot and pan and utensils and dishes. To use the tv, I had to disconnect and reconnect ... read more
Business response:
Dear Rachel, Thank you for being our guest and sharing your thoughts. It is nice to know you had a satisfactory time with us, but we regret missing some areas which affected your overall time with us. Our front desk team informs all the guests who enter our door about our housekeeping and kitchenware policy at check-in. We are sorry if you were not aware of this. To ensure cleanliness, we keep our dishes at the front desk and hand them over to you on request. Our housekeeping policy considers the privacy of our guests at the... read more
I booked a double room and when I checked in none were available due to them being "dirty". We were put in a 1 bed witha pullout couch which was very uncomfortable. No extra pillows were available. Also the bed sheets were stained and looked dirty. It seemed to be a hotel thats used as a shelter as well. Very noisy. Do not recommend.
Business response:
Dear Adriana, Thank you for taking the time to share your experience with us. We are deeply sorry to learn that your stay did not meet your expectations, and we sincerely apologize for the issues you encountered.We regret that we could not provide you with the double room you had booked. Due to unforeseen circumstances, some rooms were not available at the time of your check-in, and we understand how frustrating this must have been. We will address this with our housekeeping team to ensure rooms are ready and meet our standa... read more
People through out the proprtt have no manners. Up all. If hoj habe to be up early in the mornings dont expect to.get any sleep. People. Stomp around all evening. Very upsetting
Business response:
Dear Samuel, Thank you for your feedback. We’re sorry to hear about the disturbances you experienced with noise from other guests. We understand how important a peaceful environment is for a good night's rest, and we will address this issue with our team to ensure better management of noise levels. Your comfort is a priority for us, and we appreciate your comments to help us improve. We appreciate your feedback and hope you might consider staying with us again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.1 star rating with 921 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.