This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs to update beds and TVs . Not worth the money .
Business response:
Dear Patricia, Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
I stayed at the hotel for 7 days. My room was never touched by hotel staff. I didn't get fresh linen or towels. I had to take my garbage bags down to the dumpster after asking hotel staff where to take it after 3 days if it not being picked up. Often saw the staff with the clean linen cart in the floor I was in but they never stopped at my room. The room did have a kitchenette but didn't have anything cook with. Had to go out and by my own pot and pan and utensils and dishes. To use the tv, I had to disconnect and reconnect ... read more
Business response:
Dear Rachel, Thank you for being our guest and sharing your thoughts. It is nice to know you had a satisfactory time with us, but we regret missing some areas which affected your overall time with us. Our front desk team informs all the guests who enter our door about our housekeeping and kitchenware policy at check-in. We are sorry if you were not aware of this. To ensure cleanliness, we keep our dishes at the front desk and hand them over to you on request. Our housekeeping policy considers the privacy of our guests at the... read more
I booked a double room and when I checked in none were available due to them being "dirty". We were put in a 1 bed witha pullout couch which was very uncomfortable. No extra pillows were available. Also the bed sheets were stained and looked dirty. It seemed to be a hotel thats used as a shelter as well. Very noisy. Do not recommend.
Business response:
Dear Adriana, Thank you for taking the time to share your experience with us. We are deeply sorry to learn that your stay did not meet your expectations, and we sincerely apologize for the issues you encountered.We regret that we could not provide you with the double room you had booked. Due to unforeseen circumstances, some rooms were not available at the time of your check-in, and we understand how frustrating this must have been. We will address this with our housekeeping team to ensure rooms are ready and meet our standa... read more
People through out the proprtt have no manners. Up all. If hoj habe to be up early in the mornings dont expect to.get any sleep. People. Stomp around all evening. Very upsetting
Business response:
Dear Samuel, Thank you for your feedback. We’re sorry to hear about the disturbances you experienced with noise from other guests. We understand how important a peaceful environment is for a good night's rest, and we will address this issue with our team to ensure better management of noise levels. Your comfort is a priority for us, and we appreciate your comments to help us improve. We appreciate your feedback and hope you might consider staying with us again in the future.Sincerely,Hotel Management
I was very dissatisfied with EVERYTHING regarding our brief stay! The water was shut off with no eta on when it would be fixed. The bed was extremely small with dirty sheets on them. The shower/tub was filthy and had pubic hairs in it! We will NEVER stay here again even if it was the last shelter on Earth! The only encounter that was positive was checking in and interacting with Lani! She was very attentive and had a great personality despite handling multiple customers due to her being the only one there! Although the manag... read more
Business response:
Dear Sunni, Thank you for your feedback. I’m truly sorry to hear about the issues you experienced during your stay. We are addressing the concerns you mentioned regarding the water, cleanliness, and bed size. Your comments about Lani’s service are appreciated, and we’ll ensure to improve our overall management approach. We value your input and are committed to making necessary improvements to enhance your future experience.Sincerely,Hotel Management
When i first arrived, the place is clean and people are friendly, but the internet here is terrible. The first night i stayed here, the maintenance guy, got it up for me, which is good, but the next morning, same then, no signal, i messes with it and messed with it, still nothing. At 8:12 am, no one was at the desk for me to see about getting the internet back up, also theres no free breakfast here, which is on the website that they do.
Business response:
Dear Christel, Thank you for your feedback. We’re pleased to hear that you found the property clean and our staff friendly. However, we sincerely apologize for the internet issues and the lack of breakfast, as advertised. We understand how important reliable internet and clear communication of amenities are for our guests, and we’re working to address these concerns immediately. Your experience is valuable in helping us improve, and we hope you’ll consider staying with us again in the future.Sincerely,Hotel Management
Despite the fact that I called to request a late check in as my flight was coming in at 11:40 pm and told the front desk that I will only arrive around 12:30 am they still did let me check in and told me that my reservation was canceled. I am an elderly person and was left in the streets.
Business response:
Dear Frantz, Thank you for your feedback. We are very sorry to hear about the issues you faced with your late check-in and reservation. This is not the standard of service we aim to provide, and we understand the distress this situation caused, especially considering your circumstances. We hope to have the opportunity to welcome you back and provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.2 star rating with 953 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.