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Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was very dissatisfied with EVERYTHING regarding our brief stay! The water was shut off with no eta on when it would be fixed. The bed was extremely small with dirty sheets on them. The shower/tub was filthy and had pubic hairs in it! We will NEVER stay here again even if it was the last shelter on Earth! The only encounter that was positive was checking in and interacting with Lani! She was very attentive and had a great personality despite handling multiple customers due to her being the only one there! Although the manag... read more
Business response:
Dear Sunni, Thank you for your feedback. I’m truly sorry to hear about the issues you experienced during your stay. We are addressing the concerns you mentioned regarding the water, cleanliness, and bed size. Your comments about Lani’s service are appreciated, and we’ll ensure to improve our overall management approach. We value your input and are committed to making necessary improvements to enhance your future experience.Sincerely,Hotel Management
When i first arrived, the place is clean and people are friendly, but the internet here is terrible. The first night i stayed here, the maintenance guy, got it up for me, which is good, but the next morning, same then, no signal, i messes with it and messed with it, still nothing. At 8:12 am, no one was at the desk for me to see about getting the internet back up, also theres no free breakfast here, which is on the website that they do.
Business response:
Dear Christel, Thank you for your feedback. We’re pleased to hear that you found the property clean and our staff friendly. However, we sincerely apologize for the internet issues and the lack of breakfast, as advertised. We understand how important reliable internet and clear communication of amenities are for our guests, and we’re working to address these concerns immediately. Your experience is valuable in helping us improve, and we hope you’ll consider staying with us again in the future.Sincerely,Hotel Management
Despite the fact that I called to request a late check in as my flight was coming in at 11:40 pm and told the front desk that I will only arrive around 12:30 am they still did let me check in and told me that my reservation was canceled. I am an elderly person and was left in the streets.
Business response:
Dear Frantz, Thank you for your feedback. We are very sorry to hear about the issues you faced with your late check-in and reservation. This is not the standard of service we aim to provide, and we understand the distress this situation caused, especially considering your circumstances. We hope to have the opportunity to welcome you back and provide a better experience.Sincerely,Hotel Management
The TV did not work, whether it was regular hotel TV service or when switched to another source (HDMI 2) to watch movies from tablet.There was also no hot water in the morning.
Business response:
Dear John, Thank you for your feedback. We apologize for the issues you experienced with the TV and the lack of hot water. These are not the standards we aim for, and we are addressing these concerns with our maintenance team to ensure they are resolved promptly. Your comfort and satisfaction are important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
The toilet in the bathroom didn't work. Front desk didn't have any other rooms for me to move into.
Business response:
Dear John, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the toilet during your stay. Rest assured, we have addressed this with our maintenance team to ensure such issues are promptly resolved. We understand the frustration of not being able to move rooms due to availability. Your feedback is valuable to us, and we are committed to improving our services. We hope for the opportunity to serve you better in the future.Sincerely,Hotel Management
You get what you pay for The tv didn’t work. We tried different outlets. We could not be moved to another room because they were all booked. The tv is mounted to the dresser, so it could not be swapped out for another one. The hotel was out of soap. The bed sheets had a yellow stains on them. The main entrance smelled like hot piss. Thankfully, it was just a one night stay. For the price I guess I should've had lower expectations.
Business response:
Dear sierra, Thank you for your feedback. We sincerely apologize for the issues you experienced, including the non-working TV, lack of soap, stained bed sheets, and unpleasant odor at the main entrance. This is not the standard we strive to uphold. Your comments have been shared with our team to address these problems immediately. We appreciate your patience and understanding and hope to provide a much-improved experience for you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.1 star rating with 921 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.