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Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review. We hate to see the lower rating and apologize for any issues that you experienced. Best wishes in your future travels.
dirty room and horrible service we ended up not staying at that place had to look another place to stay. not happy with staff at that location
Business response:
Thank you for taking the time review your stay with us. Please accept our sincerest apologies for the issues that you encountered while with us. Thank you for highlighting the areas that deserve our attention and we hope that your future travels are great.
It smelled bad..felt dirty
Business response:
We apologize that you did not enjoy your stay with us, Christopher. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Horrible property, horrible management, and poor customer service. They have roaches.
Business response:
Thank you for the review of your stay, Angela. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
NOTHING CHECKED OUT RIGHT AFTER GETTING THERE IT WAS HORRIBLE HOW I WAS TREATED
Business response:
We appreciate your honest feedback and review. We hate to see that we did not satisfy your expectations upon checking in. We also can't tell you how disappointed we are to see that you experienced issues with the level of customer service received. We will make sure that we convey this information to our team at the property in order to improve the level of service that we provide to each guest. We sincerely apologize for the impact that this created and we wish you all the best in your future travels.
Never ever going to book anything with these. And also Expedia is starting doing bad job
Business response:
Thank you for your review and comments, Ismael. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Avoid at all costs I RAN away from this place 2 hours after checking in. Roaches were crawling all over the room. It's almost impossible to get any assistance from hotel staff after hours, as their front desk is not staffed 24/7. There were people shouting and fighting in the parking lot the whole time i was there, and the entire building reeked of stale cigarette smoke. It was very dirty and felt very unsafe.
Business response:
Thank you for allowing us to host you. We hate to see that you did not enjoy your time with us due to the issues with the pest sightings, noise disruptions, along with the unpleasant odors. This is in no way the exceptional experience that we intended for you and we will make sure that we address these concerns with our team directly. We are so sorry for the inconvenience that was caused, and we wish you the best in your future travels.
I've stayed at other Woodspring Suites while traveling across the county as it has become by "go to" as I like the simplicity of the rooms. No Carpet and limited furnishings as it is easier to keep clean. This property is nothing even close to the other places I've stayed.
Business response:
We appreciate your feedback regarding your most recent stay at our hotel. We are disheartened to see that we disappointed you, and that your we fell short in delivering an exceptional experience. We work hard to remain consistent and sincerely apologize for any troubles that you encountered during your visit. We can assure you that we will be using your feedback to improve the overall guest experience that we are providing to each guest. Thank you for allowing us to host you and we wish you all the best in your future travel... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.1 star rating with 921 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.