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Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The TV did not work, whether it was regular hotel TV service or when switched to another source (HDMI 2) to watch movies from tablet.There was also no hot water in the morning.
Business response:
Dear John, Thank you for your feedback. We apologize for the issues you experienced with the TV and the lack of hot water. These are not the standards we aim for, and we are addressing these concerns with our maintenance team to ensure they are resolved promptly. Your comfort and satisfaction are important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
The toilet in the bathroom didn't work. Front desk didn't have any other rooms for me to move into.
Business response:
Dear John, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the toilet during your stay. Rest assured, we have addressed this with our maintenance team to ensure such issues are promptly resolved. We understand the frustration of not being able to move rooms due to availability. Your feedback is valuable to us, and we are committed to improving our services. We hope for the opportunity to serve you better in the future.Sincerely,Hotel Management
You get what you pay for The tv didn’t work. We tried different outlets. We could not be moved to another room because they were all booked. The tv is mounted to the dresser, so it could not be swapped out for another one. The hotel was out of soap. The bed sheets had a yellow stains on them. The main entrance smelled like hot piss. Thankfully, it was just a one night stay. For the price I guess I should've had lower expectations.
Business response:
Dear sierra, Thank you for your feedback. We sincerely apologize for the issues you experienced, including the non-working TV, lack of soap, stained bed sheets, and unpleasant odor at the main entrance. This is not the standard we strive to uphold. Your comments have been shared with our team to address these problems immediately. We appreciate your patience and understanding and hope to provide a much-improved experience for you in the future.Sincerely,Hotel Management
Business response:
Thank you for your review. We hate to see the lower rating and apologize for any issues that you experienced. Best wishes in your future travels.
dirty room and horrible service we ended up not staying at that place had to look another place to stay. not happy with staff at that location
Business response:
Thank you for taking the time review your stay with us. Please accept our sincerest apologies for the issues that you encountered while with us. Thank you for highlighting the areas that deserve our attention and we hope that your future travels are great.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.2 star rating with 953 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.