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Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us, Latasha. We are so sorry for any issue that you had during your time with us. We do hope that your future travels are wonderful ones.
Business response:
Hello Ninotchka. Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
I would not recommend this hotel to anyone, there was no one in the reception when we arrived and we had to wait for 20mins to checkin, the stuffs were very unfriendly. There was only a couple of towels in the bathroom and when we asked for more they refused to give us anymore towel.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Okay let's start with the chicken there was no chicken the lobby was empty the gate was closed and nobody was there I need to call as service number 500 so I talked to someone and he gave me another number I need to call it was a private number and then I start to fight with this guy to the other end I should come back tomorrow the hotel room was already paid I never have such an experience there was no one in the lobby the hotel was actually not working at all then I enter the room the room was day daylight it was super sup... read more
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. Since we are more of an extended stay, are lobby hours are limited and differ from that of most hotels. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
Never got past check in. They have a metal window they close. We heard them behind it. Called the number they had put up, was told to call another number. Was like visiting a jail house. I hung up and left. Will never go back, sleep under a bridge first.
Business response:
We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. This is certainly not the wonderful first impression that we wanted you to experience and can't apologize enough for this encounter. Thank you for shining a light and the areas that we can improve upon, and we hope we have another opportunity to show you a much better experience.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Veronica. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Don't stay here Don't waste your money. This hotel is a rip off. Read the papers they give you to sign. They will attempt to charge you for any and everything. They will also lie to you about fees. The clerk will state one price while it's listed as another. The rooms aren't clean, there are no amenities, if you need assistance, you won't receive it in a timely manner as there is no one at the front desk. You have to use a phone in the lobby in order to call someone to the front desk. You will wait in a hot and cramped area ... read more
Business response:
Thank you for your detailed review. This is certainly not the level of service and experience that we strive to provide. Our team works hard to make sure that we are efficient with our service and thorough with our cleaning protocols. We are disappointed to hear your feedback and to see that you experienced these issues. Please know that we will do everything we can to ensure that this is addressed and are so sorry for any inconvenience that was caused. Thank you for sharing your experience and we hope that your future trave... read more
Business response:
Thank you for your rating, Luis. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.2 star rating with 953 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.