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Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your recent stay at our hotel, Veronica. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Don't stay here Don't waste your money. This hotel is a rip off. Read the papers they give you to sign. They will attempt to charge you for any and everything. They will also lie to you about fees. The clerk will state one price while it's listed as another. The rooms aren't clean, there are no amenities, if you need assistance, you won't receive it in a timely manner as there is no one at the front desk. You have to use a phone in the lobby in order to call someone to the front desk. You will wait in a hot and cramped area ... read more
Business response:
Thank you for your detailed review. This is certainly not the level of service and experience that we strive to provide. Our team works hard to make sure that we are efficient with our service and thorough with our cleaning protocols. We are disappointed to hear your feedback and to see that you experienced these issues. Please know that we will do everything we can to ensure that this is addressed and are so sorry for any inconvenience that was caused. Thank you for sharing your experience and we hope that your future trave... read more
Business response:
Thank you for your rating, Luis. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Just don’t stay here.... Only air in the building is in the rooms. No hot water for shower and faucets. Mold in bathrooms and needs update badly. Pillows are flat and stingy w Tissue paper. Must bring everything you need to use in kitchen, front desk is not manned 24hrs....
Business response:
Thank you for sharing your honest thoughts. Please know, we are continually working to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The hotel manager/owner is extremely cheap. There's a long list of extra charges if you err in any way that you have to sign to when you check in. For example a $25 charge for a new key, a $10 charge if you forget a key in the middle of the night, and a $25 charge when you stain any of their linens (not sure if it was per towel or for the whole lot). It's very uncommon from any other hotel stay I've had and is the opposite of a good business plan. It's as if they treat their customers like children. Not to mention the metal ... read more
Business response:
Thank you for your review. We can't tell you how saddened we are to see that you experienced issues with customer service. This is an area that we are known for and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
Nothing
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Nope I was not so good. Not what I was expecting. When I opened the door I was already uncomfortable because there was no carpet and looked bare which is not what I’m use to. That was my first and last....
Business response:
Thank you for your review. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel, Jennifer. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.2 star rating with 940 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.