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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Defineitly not a family oriented hotel! considering the trip was unexpected and last minute this worked. If i were on vacation with my family, this hotel would not do. There is no pool, no ice machine, no hospitality, no early check ins, checkcout is 11am (to early), check in is 3pm (to late), the WIFI was poor, the breakfast was a joke. The quality of guests was that of a welfare hotel. There were people parting on the balconies, sitting on the steps and even more creepy people walking the parking lot. We did not feel safe ... read more
Business response:
Danielle, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room are ok, with a nice kitchen, but kind of smelling from the previous guest, the picnic area not maintain and full of ants, Not a breakfast, just small area to get coffee!!
Business response:
Thank you for being our guest. Although you liked your well-equipped suite, we are sorry for the cleanliness issue you encountered and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Did not have the room request upon arrival. It was self-serve as it relates to kitchen utensils that should have been provided from the beginning of the stay
Business response:
Thank you for reviewing your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us. However, we regret you did not get the room of your choice and are also sorry for your disappointment with our kitchenware policy. We value your feedback and hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management
Better breakfast . But other than that the hotel was ok
Business response:
Thank you for your gracious review. We are delighted to know you had a pleasant stay and that our offerings were to your satisfaction. However, we are sorry our breakfast did not meet your satisfaction. our concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It was a pleasure serving you, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Dull There really wasn't anything wrong with the room, it just felt dull. It really needs a make over to make it more welcoming. Maybe because of the area there was nothing in the room, had to ask the front desk for everything. Redeeming factor is that the front desk clerk had a wonderful attitude and was very friendly.
Business response:
Pauline, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We value your feedback and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Comfortable Ok, good. Compared to the cheap hotel I had been in the day before in North Myrtle beach this room felt like paradise. At least you could relax with threat of unknown bugs or diseases. It was clean, comfortable and very relaxing.
Business response:
Margaret, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and review as yours serves as an encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 4.3 star rating with 1,434 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.