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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I liked the size and spaciousness of the room, as well as most of the furnishings. I was moderately satisfied with the cleanliness overall, but the room did have an odd smell. The overall condition was below average.
Business response:
Thank you for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
The service of Tonetta she is great always pleasant and has a smile on her face. Keisha the front desk worker is always willing to help the guest and is always smiling as well! Aliesha is always ready to give u great service with a great smile.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff. Everyone including Tonetta and Keisha from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
the staff is exceptional..............................
Business response:
Cheryl, thank you for visiting Extended Stay America. We are thrilled to read you liked our friendly associates and that you were awed by our spectacular hospitality. On behalf of everyone here, we thank you for the recognition and invite you to stay here. Sincerely, Hotel Management
Business response:
Moniqua, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Loved the staff Keisha and Tonetta were always ready to help with a smile
Business response:
Thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. We wills share your compliments with Keisha and Tonetta. We hope you will choose us again on your next visit to our area. Sincerely, Hotel Management
Business response:
Shanika, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Disappointed Unfortunately I was unable to check in because the system was down and the attendant was not able to check my reservation, find me a room, or check to see what rooms were available. The attendant called over to the other Extended Stay & the manager there didn't have issues with their computer system, but wouldn't accept my reservation because it wasn't for that particular hotel & the price wasn't what he was charging. I set in the lobby over 2 hours before the attendant went out to physically check the propert... read more
Business response:
Sarah, thank you for reviewing your feedback. We are extremely sorry for the issues you encountered at the time of check-in and regret the inconvenience caused. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We value your feedback and hope to have the chance to demonstrate the excellent service you should have experienced on this visit. Sincerely, Hotel Management
I couldn’t understand how we were getting a studio but not the amenities of the kitchen. Housekeeping never came to the room either. We had no knowledge that we needed to ask for fresh towels and bed sheets for a 3-day stay.
Business response:
Thank you for your review. We're sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to provide this service to you at a minimal fee. We hope you will consider a return visit so we can make it up to you... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 4.3 star rating with 1,434 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.