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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I couldn’t understand how we were getting a studio but not the amenities of the kitchen. Housekeeping never came to the room either. We had no knowledge that we needed to ask for fresh towels and bed sheets for a 3-day stay.
Business response:
Thank you for your review. We're sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to provide this service to you at a minimal fee. We hope you will consider a return visit so we can make it up to you... read more
It was okay. We have booked in the past and always had a good experience. However, this time was different. When we went to check in at 3 (like it said online) they were not ready for us. We weren't able to check in until 430.
Business response:
Thank you for returning to our hotel. We're sorry for the inconvenience you had at your arrival and that we were not able to provide you with a flawless experience this time. Please be assured that we have discussed your feedback with our front desk team to be more diligent with our efforts moving forward. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
The staff was super friendly. Room was nice and clean. My only complaint is that it sounded like someone was partying right outside our room. Also we woke up the next morning with 4-5 cop cars in the main parking lot.
The staff was absolutely excellent! Room was missing wash cloths, there was weed on the kitchenette counter... My toddler dropped her sippy cup under the bed and I reached under and there was a ladies underwear with a sanitary napkin attached!!! I almost vomited. The bathroom door is an eighth of an inch from hitting the commode. Not a lot of great things to say... BUT- the front desk staff was amazing.
Business response:
Dear Guest, thank you for being our guest and for the valued feedback. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that did not occur during your stay. Please accept our apologies for the missed areas and know that we take our commitment to clean rooms and suites very seriously and will be addressing this with our housekeeping team. We hope this isolated incident will not deter you from returning to enjoy a great stay with us should you return to the area. Thank you again for stayi... read more
There is no staff per se and you have to use a call phone to get an attendant and access to the lobby (it was after 11pm, so that is understandable)The first room we were given had not been cleaned, the second was better.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your initial room. We have asked our housekeeping team to be more diligent going forward. However, we are happy to know overall you had a pleasant stay with us. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 4.3 star rating with 1,482 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.