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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was absolutely excellent! Room was missing wash cloths, there was weed on the kitchenette counter... My toddler dropped her sippy cup under the bed and I reached under and there was a ladies underwear with a sanitary napkin attached!!! I almost vomited. The bathroom door is an eighth of an inch from hitting the commode. Not a lot of great things to say... BUT- the front desk staff was amazing.
Business response:
Dear Guest, thank you for being our guest and for the valued feedback. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that did not occur during your stay. Please accept our apologies for the missed areas and know that we take our commitment to clean rooms and suites very seriously and will be addressing this with our housekeeping team. We hope this isolated incident will not deter you from returning to enjoy a great stay with us should you return to the area. Thank you again for stayi... read more
There is no staff per se and you have to use a call phone to get an attendant and access to the lobby (it was after 11pm, so that is understandable)The first room we were given had not been cleaned, the second was better.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your initial room. We have asked our housekeeping team to be more diligent going forward. However, we are happy to know overall you had a pleasant stay with us. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Great stay no complaints
Business response:
Garrett, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
I booked the rooms for my guys on the company credit card and they still had to give a cc for each rooms incidentals and fill out some information form - It was not a smooth check in for them.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry you were unhappy with our hotel policy. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Recommend Quick check in, clean room.
Business response:
Thank you for taking the time to share about your stay. We are thrilled to know you had a comfortable visit and liked the cleanliness of your room. Thanks for recommending us, and we look forward to welcoming you again the next time you visit Fayetteville. Sincerely, Hotel Management
Business response:
Ashley, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I enjoyed the hotel i stay there in the past and me room was different.
Business response:
Thank you for your recent return to our hotel. It is wonderful to know we were able to provide you with another outstanding stay! It was our pleasure having you visit with us, and we look forward to the next time. Sincerely, Hotel Management
They did not provide even a plastic cup to rinse your mouth.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the inconvenience you had. Please know to ensure the cleanliness of kitchenware they are kept at the front desk and are delivered to your suite upon request. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,325 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.