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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
.
This place should never be an option I never even stayed because they over book and did not even have a room for me . So I want my money back. Secondly the manager was very unprofessional, rude and extremely unhelpful. Honestly, hotels shouldn’t even have them as a listing on their website. Hotel.com customer still has not resolved the issue. Me and my family couldn’t find another hotel so we had to sleep in the rental car we got from the airport at a save spot at a local gas station. This was the worse experience ever
I had problems getting a clean room the First room asigned the bed was not made, the second room the trash was not remover and the 3 room was clean but the carpet was dirty. At around 10:45pm two ladies had a door key to my room and open the door of my room and started to scream and saying that I was in their room. I told them to go to the Office and report it. The Two ladies them left the property.
Business response:
Dear Angel, Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience you experienced, from the initial room conditions to the unsettling situation later that evening. We understand how important it is to feel safe and comfortable during your stay, and we regret that your experience did not reflect the standards we strive for. Your concerns have been shared with our team, and we are taking steps to improve both cleanliness and communication. We appreciate your feedback and hope you will consi... read more
Wont get my money again Hitel did not look like pictures at all. Room was not up to standards. Tubs had stains, kitchen nasty, lights barley work,water wouldnt get hot. Bad area,door locks wouldnt work had to switch rooms
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
Beat up broke down room—someone stole the microwave out of it, the fridge & feeezer were badly dented, they’d included towels for one person despite the booking being for three adults w/pets, and after opening the room initially the keys NEVER worked over a three day stay no matter how many times I went to the front desk to get new keys. Won’t repeat.
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the numerous issues you encountered during your stay, from the condition of the room to the repeated inconvenience with the room keys. These matters fall far below our standards, and we regret the frustration and inconvenience they caused. Your feedback regarding missing and damaged amenities, insufficient towels, and key card issues has been shared with our team for immediate resolution and to prevent such occurrences in the future. We understand y... read more
Conveniently located but has bugs of all kinds 😭
Business response:
Dear Aaliyah, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. On a positive note, we are glad that you loved our location. Your satisfaction is our top priority; therefore, we sincerely hope you wil... read more
This was the worst hotel I’ve ever stayed at. Room had roaches and the toilet was leaky. There was also not enough towels and wash-cloths. Definitely was not worth the money.
Business response:
Dear Valued Guest, We are truly sorry to know about your experience and deeply regret that your stay was far below your expectations. The issues you mentioned, including the presence of pests, plumbing problems, and lack of adequate linens, are unacceptable, and we take your feedback very seriously. Please know that we are addressing these concerns with our team to ensure they are resolved immediately. Further, we apologize for the inconvenience and disappointment caused, and we hope to have the opportunity to make things ri... read more
I was upset that Expedia would even offer such a place. I felt my money was wasted. 1) saw cockroaches in the room, 2) saw mold in the bathroom ceiling, 3) had booked king size but got queen size bed, 4) no coffee maker, 5) dirt and sand everywhere on carpet and other floor (and it got onto the bed), 6) broken shower, 7) slippery bathtub, 8) broken shelf, 9) broken light, 10) poor lighting, 11) microwave door not opening properly, 12) gave two washcloths and two bath towels and no hand towels. All in all, an awful room and w... read more
Business response:
Dear Ramasubramanian, Thank you for your detailed feedback. I’m truly sorry to hear about the numerous issues you encountered during your stay. This is not the standard we aim for, and I apologize for the inconvenience and disappointment. We are addressing each of these concerns with our team to ensure necessary improvements are made. Your feedback is valuable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a better experience.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,363 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.