This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have never stayed at such a dump in my life! The grounds were filthy as well as the stairs, walkways. The room had filth all over the walls in the kitchen. The remote didn’t work, and I went to desk and they gave me the wrong remote and I finally got one that worked on the 3rd try. No maid service unless you asked for it which I was not told..
Business response:
Dear LAURA, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent visit. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immacu... read more
Roach hotel The room had roaches in the room. I put down a sandwich. The next day a roach came out if it. The most horrible experience ever.i had to shake my clothes out be4 going home.
Business response:
Dear Kim, We are genuinely disappointed to learn about the issues you experienced during your visit. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain our high standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience and hope you will give us another chance to provide you with the seamless a... read more
By far the worse “hotel” I have ever been to in my life! We stopped from a road trip hoping to get a hot shower and a few hours of sleep and were given keys to 3 different rooms because of how dirty they were. In the last one I recorded actual bed bugs crawling in the sink, in the tub and on the bed. My skin itched all the way to the Hilton hotel.
Business response:
Dear Ayisha, We are very disappointed that we did not meet your expectations during your visit. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Our pest control provider regularly services our hotel to maintain our high standards. Please know this is not usual for us, and we assure you we will look into the situation further.... read more
Roaches, door wouldn’t completely shut, battered walls, peeling paint interior and exterior
Business response:
Dear Daniel, We apologize for the disappointing experience you encountered during your stay. Maintaining a comfortable and clean environment is our priority, and we regret falling short of your expectations due to the pests and any maintenance issues. Your comments will be shared with the appropriate team for enhancement. Please accept our sincerest apologies, and we hope to have the opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
This hotel was one of the worse I have stayed in. The walls were dirty and the bathroom was also. The door lock broke and the key could not open it when I went downstairs to report it to the front desk clerk she told me that maybe it was too cold outside and give it a few minutes to see if it will open later. It was about 40 degrees outside. Eventually she (the clerk came to open the door with the master key and surprisingly, it did not open the door either. She didn't know what to do so she gave us another room and said she... read more
Business response:
Dear Edith, Thank you for reviewing our hotel. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We appreciate your valuable feedbac... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.