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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need refunded i cancel
It was very terrible
Business response:
We would appreciate your feedback so that we can better your stay next time as we were not aware I know the guest did return for another night and no complaints were made with front desk to address any issues however as the general manager I will work with my team to assure things are better
It was the worst facility that I have stayed in my life.
Business response:
Dear Guest, It is disheartening to see such comments, as this is far from the experience we want our guests to have. We are sorry your stay with us was anything but perfect, and we wish we had had the opportunity to address your concerns while you were still here. There is nothing more important to us than ensuring our guests have a comfortable, relaxing stay, and we regret that we failed to deliver on this during your visit. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Man... read more
I stay at many places and has quite a long time since I have stayed at a property that is such mismanaged and poorly upkeep. I checked in on Friday evening. As the front desk person was processing my check in they told me that I was amongst the last check in and that the office was closing…As I finally started searching for my room the amounts of trash everywhere and over flowing trash cans in the walkway that looked like the have not been emptied…Once I got everything in my room, I started to set my self up for a shower, op... read more
Business response:
Dear Guest, We are sorry to hear that your visit fell far below the standard we aim to uphold. We understand how disappointing it must have been to encounter issues with the room and the bathroom not functioning as they should, especially after a long day of travel. We also regret the difficulty you experienced finding support at the front desk and the impression this left about the overall care of the property. Your feedback about upkeep, service consistency, and the general guest environment has been shared with our leader... read more
The door on my first room would not latch because it looked like someone locked it in. So I switched rooms not feeling safe and so they have me a smoking room, but it wasn't supposed to be. The carpet was super dirty with stains everywhere. I found cockroachs, this place is noisy and the elevator doesn't even work. It was convenient but i should've spent the extra dollars, so the next night i did and found a much much better place.
Business response:
Dear Guest, We’re truly sorry for the disappointing experience you described and the multiple issues you encountered during your stay. We regret that the first room’s door did not secure properly and that your alternate room was not aligned with your reservation preference. The issues you mentioned regarding the condition of your room and the overall upkeep of our property are deeply concerning and fall short of the environment we strive to maintain. Your feedback has been shared with our maintenance and housekeeping teams f... read more
The
Business response:
Dear Guest, Thank you for sharing your feedback about your stay. Please accept our sincere apologies for any shortcomings you experienced. We strive to make every visit enjoyable and regret that we fell short of that goal on this occasion. We would appreciate the chance to restore your confidence in the future. Sincerely, Hotel Management
Not sanitary and didn’t give me room I reserved
Business response:
Dear Mykaylah, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and disappointment you encountered regarding your accommodations. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we did not meet this standard during your stay. Your comments have been shared with our team for review so we can address the issues appropriately and improve our services. We value your feedback and hope you will consider giving us anothe... read more
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Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.