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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was friendly enough, the room was absolutely disgusting dirty!! They moved me to another room that one was just as bad! The whole hotel was filthy filthy filthy
Business response:
Dear Lorianne Mertz, Thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issues you encountered during your stay. Please know that this does not reflect our usual standards, and we have addressed this with our housekeeping team to prevent recurrence. Your experience is important to us, and we appreciate your patience. We hope you will consider giving us another chance to provide you with a more pleasant stay in the future. Sincerely,Hotel Management
The property was dirty,the room had a bad pet smell and the Tv didn’t work.The complimentary breakfast wasn’t a breakfast.As in the work staff they were very nice and helpful.
Business response:
Dear Ashanti, Thank you for your feedback. We apologize for the cleanliness issues, pet smell in the room, and the inconvenience with the TV and breakfast. We appreciate your kind words about our staff and their helpfulness. Please rest assured that we take your comments seriously and will address them with our team to ensure improvements are made. We strive to provide a comfortable and enjoyable experience for all our guests and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Managemen... read more
Went to check in and nobody was there
Business response:
We do apologize for the inconvenience. We are committed to providing excellent customer service. For future reference, please try using the guest services phone located at the front of the building.
Business response:
We are committed to providing you with excellent customer service. Please let us know how we could have improved your experience.Thank you.
Worse Without question staying at this dump of a hotel is by far one of the absolute worst experiences that I've ever had iny life. I'm not sure what was worse part of this gawd awful experience... the tragic conditions of the accomodations provided or the disgustingly terrible "customer service"(if you dare call it that) that I received by the insanely unprofessionals staff members that somehow managed to carry "management" titles. Carry part is the regular staff were incredibly pleasant well all but one, but those jokes ca... read more
Business response:
Dear Guest, Thank you for your feedback. We deeply regret the unacceptable conditions and poor customer service you experienced during your stay. This is not reflective of our standards, and we are addressing these issues with urgency. We apologize for any distress caused and appreciate you bringing this to our attention, as it will help us improve our services. We appreciate your input and hope to provide you with a better experience during your next staySincerely,Hotel Management
Nasty room and horrible experience.
Business response:
Dear Angel, Thank you for sharing your feedback. We apologize for the unpleasant experience you had during your stay. Ensuring a clean and comfortable environment for our guests is our priority, and we regret falling short of your expectations. Your comments are valuable, and we will address them promptly with our team to prevent similar occurrences in the future. We appreciate your input and hope to have the opportunity to improve your perception of our hotel.Sincerely, Hotel Management
Bad service
Business response:
Dear Jakeem, Thank you for bringing this to our attention. We apologize for the subpar service you experienced during your stay. Providing exceptional service is a top priority, and we regret falling short of your expectations. Your feedback is invaluable, and we will address any issues internally to ensure improvements are made. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,363 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.