This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches were crawling everywhere and the people who live there were noisy and kept beating on walls and some men kept knocking on my door great price but unsafe no security cameras in areas that need them
Business response:
Dear Keyoka, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return, and w... read more
First arrived I am handicapped. No directions to the elevator. The room 301 Studio king that we paid for my husband and I had to lug up 3 flights of stairs to only finally get in the room to the smoke alarm beeping I can’t even tell you anymore. They switched rooms a floor below and not help or carts This was after driving from NYC 9hrs. I would have moved to another hotel but couldn’t move anymore. I’d like a FULL REFUND I also have pics of the molded bathroom and the microwave had cracks in it why would I cook in it so we ... read more
Business response:
Dear Donna, We sincerely apologize for the distressing experience you had while staying with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please feel free to reach out to us directly at... read more
I was originally given a room that had not been cleaned after the previous guest. The second room I was given was just nasty. The sink did not drain in the bathroom, the toilet ran, the carpet was stained, it smelled horrible, and was just overall disgusting. I was supposed to stay two days, I checked out the next morning. If I had not arrived after midnight the first night I would not have stayed at all.
Business response:
Dear Kele, Please accept our apologies for your initial suite not meeting your expectations and for any inconvenience caused by switching rooms. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. Moreover, we regret that the alternative room provided was not any better than the original suite. Please be assured that we are reviewing your situation with the c... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.