This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business trip I was looking for a hotel/motel close to the continuing education program I was attending. This facility was within a couple of blocks from the CE program location. I looked at other nearly motels/hotels and this was about half of the rate ($)of the others that I checked on. Appearance online looked fine, and appearance (outside of motel) looked fine driving up to check in. Room was supposed to be non-smoking, but smelled of stale cigarette smoke combined with some type of food odor (unknown). Recliner near the... read more
Business response:
Hi there, I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed. In response to your feedback, I am working with our housekeeping staff to ensure that all our rooms are fresh. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future. Thanks again.
extended stay misery! I took pictures of the room! Absolutely disgusting! The carpet had stains of god knows what. The walls were dirty! The beds were very stiff and the pillows are as small as a throw pillow. A pathetic room for my money! I will never stay with that hotel again!
Terrible and filthy This was a filthy hotel under construction. the roomshe pur me in was used and dirty even by 9:40 pm . I paid extra for a non smoking room yet hot put on the smoking floor. Everything was cheap. Not even a real blanket on the bed or breakfast as specified .
Business response:
Miranda - I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that your room was not ready and did not meet your expectations. I met with the staff regarding this incident and discussed different ways we could improve our processes, ensuring your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the ... read more
I'll sleep in my car before here again! Avoid this place like the plague! Dingy, stinking cigarette odor permeates the hallways and rooms. Carpets are horribly filthy and rooms are out dated and drab. All in all the hotel feels and looks dirty. I checked in early AM on a Saturday morning. I booked through hotels.com and paid for the entire room up front. I leave for the day and return to the hotel only to find out there is another family checked into my room! After going to the front desk I was told I had been moved to anoth... read more
There were some problems that should be noted There was 1 small pillow only no large towel for the shower.. I didn't notice that there was no hair dryer until the next morning when I was in the shower I paused my shower called Jackie and she told me that I would have to come down and sign for it so I dried off got dressed and went down to sign for my hair dryer once I got to the front desk I was informed that they were out of hair dryers... There was no detergent to wash the dishes, and no coffee packets for the coffee maker... read more
Smokers paradise Smokers paradise! Hallways and rooms smelled of smoke. Chair in the room had stains and burn marks
I was uncomfortable touching anything in the hotel The hallway had a strong smoke smell, but luckily the room I was in did not have that problem. The first floor and the stairwells had terrible pet odors. One of the beds had crumbs in it and I was uncomfortable sleeping on the sheets and under the covers. There were cigarette burn holes in the chairs and dead bugs in the shower. I was happy that I was only there for a night.
not fit for a family It was a very bad experience. i dont like your survey too complicated to finish.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,321 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.