This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wrong room Terrible experience Entire hotel had a bad aroma No room service for 2 days Unclean feeling
Worst Ever I have stayed at a lot of hotels and this has been the worst I have ever saw , first of all the whole floor smelled like an ashtray , a Walmart container of almost a whole chicken was in the floor outside the elevator , it was there when I went to my room and was still there when I checked out the next morning , there was an avocado in the hallway , dog was barking in the night and the next morning , stove was broke , refrigerator did not work , bed was one of the most uncomfortable I have been in ! Do not stay at... read more
not the best DirtY room...hotel had a resting smell of cigarettes
Ants, Ants Everywhere I do not know if it was just our room or a systemic problem for the property, but we had ants all over the place in our room. When I notified the front desk all they said was sorry, its been raining outside. A lot of things that you take for granted in a hotel room, like a coffee maker, water glasses, hair dryer, kleenex, none of these were there. So I would not stay here again.
Business response:
Thank you for your recent review of your stay. I am sorry to hear about the cleanliness issues in your room and that our amenities were not explained to you upon check-in. Dishware, hairdryers and additional toiletries are all available at the front desk upon request. In response to your feedback, I discussed your comments with our front desk staff to ensure all of our amenities are clearly communicated upon guest arrivals. I will also be working with our housekeeping staff and taking all necessary steps to ensure the mentio... read more
Not very nice No coffee maker in rooms, no hair dryer in rooms, refrigerator was dirty and there was trash in the hall way floor.
Do not recommend this hotel Staying at this hotel was a terrible experience for my family. The facility was filthy, from the front walk littered with a ridiculous amount of cigarette butts to the dirty room we thankfully only had to stay one night. In our room, the floors were dirty, the cabinets were dirty, and the cooktop was filthy with food. There were no cups, not even a single paper cup. Dogs are allowed, and the dogs in the room next to ours barked for hours starting around 5 a.m. Our room was non-smoking, but you w... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you experienced cleanliness issues as well as noise from the adjoining room during your stay. Please accept my apology. To prevent this from happening again, our staff will be speaking with all guests in non-smoking rooms to ensure that they are only smoking in designated smoking rooms. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Dirtiest hotel I have stayed in thus far Upon arrival at 6:30pm, there was no attendant at the desk and the lobby was still dirty(carpets and sugar or salt all over the small buffet where they put the breakfast in the mornings. Yelling and cussing in the hallways. Dirty hallways and stairways. The breakfast only consisted of apples, coffee, and hot chocolate. When leaving, the halls strongly smelled like marjuana
Wont book again The room had not been cleaned. Trash was there from previous guest. No cups in the room. The only positive was the staff was all friendly
Horribly filthy. I have stayed at this motel many times but we waited until after the football game to check in and when arriving to the room, it was so filthy, we refused to stay there and drove back to our home instead. The front desk was made aware of the room and appeared unconcerned. This entire package should have been refunded by the hotel!!!!
Business response:
I appreciate you bringing your experience to our attention. The issue with your room you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have reviewed these issues and taken the appropriate action with our staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,321 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.