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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wont book again The room had not been cleaned. Trash was there from previous guest. No cups in the room. The only positive was the staff was all friendly
Horribly filthy. I have stayed at this motel many times but we waited until after the football game to check in and when arriving to the room, it was so filthy, we refused to stay there and drove back to our home instead. The front desk was made aware of the room and appeared unconcerned. This entire package should have been refunded by the hotel!!!!
Business response:
I appreciate you bringing your experience to our attention. The issue with your room you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have reviewed these issues and taken the appropriate action with our staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
way over priced took more than 24 hours to receive a shower curtain. (had to request it from another staff member)
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you were unable to get a shower curtain from our staff when you asked for it. In response to your feedback, I have had a meeting with all of our staff to ensure that we are responding to guest requests in a timely manner. As well, I am sorry to read that our grab-and-go breakfast did not meet your expectations. Your comments will be useful to us as we continually work to improve our selection. Thank you very much for providing us with your feedback. We... read more
The worst I've ever seen
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you were not satisfied with your stay at our hotel. In response to your review, I will be working diligently with my entire staff to improve our cleanliness and service to ensure that your experience is not repeated. Thank you very much for taking the time to leave a review. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
This hotel has been severely neglected!!! I arrived late at 11pm and my room was not ready, it had never been cleaned, so the nice guy at the counter put me in another room. This room had been cleaned, but there was a huge leak in the ceiling. The leak had created a large bubble in the ceiling about a foot across. The floor was wet from the last rain. We had thunder storms while I was there and I couldn't sleep because of all the dripping, a fourth of the floor was soaked and I couldn't use that portion of the room. Before i... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The room status you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have taken swift action to ensure your experience is not repeated. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Not very clean I was disappointed with this hotel. I was glad that I only stayed one night. There was hair on the bathroom floor and in the shower. It seemed like they didn't sweep and mop the bathroom and kitchen area because they felt that the dark laminate would hide everything. Regardless, the human hair was visible on the floor and especially in the tube. On the ceiling above the shower you can see where they painted over mold because you can see it through the paint. One pillow case also had stains in it. Just disappoi... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your room was not cleaned up to our standards. To ensure that a situation like yours doesn't happen again, my housekeeping team is working to review our cleanliness procedures to ensure that this does not happen again. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
good location between Springdale and Fayetteville Room was not clean upon arrival at 1:00am. Did not have sheets, blankets, pillow cases or anything on the bed. Roaches in room, wife not pleased! Hotel.com booked and I PAID for a KING NON-SMOKING but they did not have any after I had already paid for it. Had to down size to a Queen which I paid King PRICE FOR. Overbooked the King bed rooms......Entire place in the hallways smelled like cigarette smoke.....
I think updating the rooms would help business. The carpet needs changed.
Business response:
Thank you for your recent review of your stay. We are glad that you received quality service; however, we are disappointed to hear that our carpets did not meet your expectations. We are currently working to replace the carpets throughout our hotel. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,298 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.