This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - West
- Hotels
- Fayetteville, NC
About this business
Location details
1381 Walter Reed Road, Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok, but needs improvement The staff was fantastic! However, there was mold on the bathroom ceiling, the fridge was rusty and dirty, and the beds were rock hard. The front desk hours are very odd, and you cannot access the rooms without a guest key. The only point of entry is the main door, but it isnt handicap friendly.
Business response:
Dear Erin, We appreciate you taking the time to share your thoughts about your recent visit. While we’re pleased that our team made a positive impression, we’re sorry for the shortcomings that affected your comfort. Your comments regarding the condition of the room and accessibility concerns have been shared with the appropriate teams for review and improvement. Thank you again for your feedback, and we hope to provide a more comfortable and seamless experience on your next visit. Sincerely, Hotel Management
Was good
Was ok
The room was OK. It appears very clean and neat. Quite spacious and looks modern inside. However, the room had roaches in it but the roaches did not come out. I was cleaning the bathroom mirror and the vibrations from my cleaning disturbed several roaches behind the mirror. A few of them came out and went back behind the bathroom mirror. So I say, lol, those roaches were not a threat but seeing 5-6 big roaches and a baby or two gave me a quick fright but again the roaches did not come out and roam around. Overall it's a dece... read more
Business response:
Dear Myrion, Thank you for your thoughtful review and for highlighting the positive aspects of your stay. We are genuinely sorry for the unexpected situation you encountered in the bathroom. While we’re glad it didn’t significantly disrupt your experience, this is certainly not the standard we aim to uphold. Your feedback has been shared with our team to address the concern promptly. We appreciate your understanding and look forward to welcoming you back for a better stay in the future. Sincerely, Hotel Management
Bare bones but clean Very clean but very bare bones as I expected. They don’t man the front desk after 10:00 pm so I had to call since I arrived closer to 10:30 pm. No other real issues aside from very minimal when it comes to soap, towels, etc. it really is the most minimal of amenities but they’re up front about it. Like the full size fridge & freezer.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re pleased you found the hotel clean and appreciated the full-size fridge. We strive to provide clear information about our amenities so guests know what to expect during their stay. However, we apologize for your inconvenience with our front desk hours. While our team is available during regular hours, we understand that late arrivals can sometimes be challenging. Your feedback is valuable, and we will review our late check-in process to ensure it's as smooth as po... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - West
How is Extended Stay America Select Suites - Fayetteville - West rated?
Extended Stay America Select Suites - Fayetteville - West has a 3.4 star rating with 927 reviews.
When is Extended Stay America Select Suites - Fayetteville - West open?
Extended Stay America Select Suites - Fayetteville - West is open now. It will close tomorrow at 12:00 a.m.