This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - West
- Hotels
- Fayetteville, NC
About this business
Location details
1381 Walter Reed Road, Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was ok
The room was OK. It appears very clean and neat. Quite spacious and looks modern inside. However, the room had roaches in it but the roaches did not come out. I was cleaning the bathroom mirror and the vibrations from my cleaning disturbed several roaches behind the mirror. A few of them came out and went back behind the bathroom mirror. So I say, lol, those roaches were not a threat but seeing 5-6 big roaches and a baby or two gave me a quick fright but again the roaches did not come out and roam around. Overall it's a dece... read more
Business response:
Dear Myrion, Thank you for your thoughtful review and for highlighting the positive aspects of your stay. We are genuinely sorry for the unexpected situation you encountered in the bathroom. While we’re glad it didn’t significantly disrupt your experience, this is certainly not the standard we aim to uphold. Your feedback has been shared with our team to address the concern promptly. We appreciate your understanding and look forward to welcoming you back for a better stay in the future. Sincerely, Hotel Management
Bare bones but clean Very clean but very bare bones as I expected. They don’t man the front desk after 10:00 pm so I had to call since I arrived closer to 10:30 pm. No other real issues aside from very minimal when it comes to soap, towels, etc. it really is the most minimal of amenities but they’re up front about it. Like the full size fridge & freezer.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re pleased you found the hotel clean and appreciated the full-size fridge. We strive to provide clear information about our amenities so guests know what to expect during their stay. However, we apologize for your inconvenience with our front desk hours. While our team is available during regular hours, we understand that late arrivals can sometimes be challenging. Your feedback is valuable, and we will review our late check-in process to ensure it's as smooth as po... read more
My toilet ain’t work the whole time and my room smelled like a lot of cigarettes.
Business response:
Dear Jae,Thank you for sharing your feedback, and we sincerely apologize for the experience you shared. Please rest assured that we are taking immediate action to address these issues with our maintenance and housekeeping team for review and action. We appreciate your feedback and hope to welcome you back for a more comfortable and enjoyable stay.Sincerely,Hotel Management
There is nobody at the desk from 10 PM until 9 AM. The room was neat and clean enough but had a distinct chemical(not cleaning products) smell. The door was open when i got to the room as it wouldn't latch unless it was slammed extremely hard.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - West
How is Extended Stay America Select Suites - Fayetteville - West rated?
Extended Stay America Select Suites - Fayetteville - West has a 3.4 star rating with 972 reviews.
When is Extended Stay America Select Suites - Fayetteville - West open?
Extended Stay America Select Suites - Fayetteville - West is open now. It will close tomorrow at 12:00 a.m.