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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The employees are very friendly & the hotel was very clean & comfortable.
Business response:
Thank you for taking the time to review your stay with us! We couldn't be happier than to see that your stay was so exceptional! Thank you for allowing us to host you and we hope to see you again soon!
We have stayed here 4 or 5 times. Each time the stay is nicer. I can tell they are working hard to improve things each time we stay. We stay there because cost is low and I am very happy with what we get for the money.
Business response:
Thank you so much for your positive feedback, Wayne! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area!
Shower The most important things in a hotel is the bed and the shower. How is one supposed to take a shower with water dripping like that
Business response:
Hello Laarouzzi. We are so sorry that you experienced issues with the shower and hate to see that this impacted your visit. We will communicate with the proper channels in order to improve in this area for all our future guests.
Checked in on 12/31/21 and was greeted by Kristen Barros. She was absolutely friendly! I arrived a bit early, and she said I'll give you the first available room. I had a cooler with me and wasn't able to check in yet, so she put it in the staff freezer/fridge for me. This is an Extended Stay Hotel, and while there should be plates, silverware, cookware, etc (Like at Extended Stay America), there wasn't. There was not even an ALARM CLOCK, or Coffee pot! I would have made full use of the kitchen if this were the case even tho... read more
Business response:
Michael, on behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better experience the next time you are with us... read more
Was a good place
Business response:
Thank you for our review, Javier. We are so thrilled to see that you enjoyed your time with us! We hope to see you again soon!
Better than Living on the Street? The place is dirty. The bed was uncomfortable. The shower dripped. The AC unit was so loud that I had trouble sleeping. It was an extended stay efficiency, but there were no dishes, pots, pans, coffee maker. There was no comfortable chair.
Business response:
Thank you for taking the time to review and rate your stay with us. Please accept our sincerest apologies for the issues that you encountered with the cleanliness. We will address these concerns with our housekeeping team for proper action and resolve. Thank you for highlighting the areas that deserve our attention and we wish you the best in all your future travels.
NEVER AGAIN! horrible!!!! my room was not ready until after 5 pm. There is no manager on sight to help with any issues that arise. The bathrooms are nasty! the towels had pubic hair attached to them! never again. THE WHOLE STAY WAS ATROCIOUS!! and on top of that hotels.com is advertising smoking rooms when in fact the whole hotel is nonsmoking! but i guess the saying is true! you get what you paid for!
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Terrible customer service.
Business response:
Hello Luz. Thank you for sharing your experience with us. We are so disappointed that you did not enjoy your time with us due to any issues that you had with the customer service. We will communicate these issues to our entire team so that we can improve in these areas for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 568 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.