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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didn’t let me check in
Business response:
Dear Jose,We’re sorry to learn about your experience. Ensuring a smooth check-in process is important, and we regret any inconvenience caused. Your feedback is important, and we’ll review this situation with our team to ensure clarity and consistency in our procedures. Thank you for bringing this to our attention. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Mold and smoking smell There is no front desks ervice available when we checkedinto the hotel that night. next day morning we wanted to make a compalint and we did not find anyone at the front desk. Rooms have mold and lots of smoking smell. We were supposed to stay 2 nights, but we vacated the hotel after ONE night. Very bad experience.
Business response:
Dear Siva,We sincerely apologize for the difficulties you faced during your stay. The lack of front desk assistance upon your arrival and the following morning is concerning, and we deeply regret the inconvenience this caused. We’re also sorry for the condition of the room. We are taking steps to address the issues with air quality and cleanliness to ensure future guests enjoy a more comfortable environment. We understand your decision to leave early, and we are grateful for your feedback as it helps us improve. We do hope y... read more
The bathroom was dirty, there was a dog smell and unpleasant animal hair.
Business response:
Dear Maria, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 598 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.