This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place sucks The room was dirty!! Thats a picture of the toilet after i flushed it.. Mold on walls, and hair on sink sink and counters.. There was a stain on bed but I was so pissed I left before taking any more pics. When it was brought up to staff she stated house keeping sucks and she doesn't have anymore double bed rooms.. She said she issued a refund and we left.
Business response:
Dear Taneshea, We sincerely apologize for the upsetting experience you had. Cleanliness is something we take seriously, and we’re deeply disappointed to know that the standard was not met during your visit. It’s especially concerning that the response from our team didn’t reflect more urgency. Your comments will be shared with our dedicated team to ensure a thorough review is done, including the condition of the room and how your concerns were handled. Please accept our apologies, and we hope you will give us another chance ... read more
Terrible customer service, worker intoxicated! Overnight Desk Person's customer service was awful, she also appeared to be intoxicated. Refused to let me check in after I pointed out the fact that she was being rude and insulting. Yet I was still charged as if I checked into the room.
Business response:
Dear Guest, We sincerely apologize for the situation you encountered and understand your frustration. We also regret to know about the charge you mentioned. Your concerns have been passed along to our dedicated team. Thank you for taking the time to write your review, and we wish you all the best with your travels. Sincerely, Hotel Management
Bedbu
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent visit. We’re sorry to hear that your experience fell short of expectations and regret any inconvenience you encountered. Our goal is to provide clean, well-maintained accommodations where guests feel comfortable and at ease. Your comments are appreciated and will be used to help us improve. We hope you will consider giving us another opportunity to deliver the level of hospitality we take pride in. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 535 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.