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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked in on Friday April 5th and we was given keys to a room that was dirty when we open the door to the room, Cause it was marked in the system as clean BUT Wasn’t clean.. So had to go back to the front desk and get keys to another room.. And the hotel is extremely noisy…
Business response:
Dear Misty, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered upon check-in. Ensuring cleanliness and a quiet environment are priorities for us, and we regret falling short in your case. Your feedback is invaluable, and we will address these issues to ensure a better experience for our guests in the future.Sincerely, Hotel Management
It was great I’m thankful
Worst Ever First, I arrived at 10:10pm and the lobby was locked down. Using a phone on the wall and dialing 500, as instructed, I got the reservation, where I waited online about 5 minutes. The person said they would notify the hotel to "come down and get me checked in." While I was waiting another 2 folks arrived. Check in was painless after that, except that the clerk never opened the metal gate at the counter more than an inch, making it difficult to hear her. Once in my room, of the 5 lights, only one worked (the bathroo... read more
Business response:
Dear Francis, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Further, we are sorry if the condition of the room was not to your expectations. Your feedback will assist us in enhancing our service and guest experience. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit y... read more
I hate leaving negative reviews, but this place was nappy, stinky, dirty, sketchy, noisy, the furnishings were so run down despite saying the building was “redone in August 2020”. The lady at check in was so sweet which was the only pleasant experience. Upon walking into the elevator I was greeted by the stench of marijuana and the sight of an early 2000’s horror film. The hallways were giving “high school hallways after lunch hour” vibes. My bowels had just been destroyed by the Chipotle eaten earlier that day. I had finish... read more
Business response:
Dear Gavin, Thank you so much for sharing your experience with us. We are deeply sorry for the unacceptable experience you encountered during your stay. Your feedback is alarming, and we sincerely apologize for falling short of your expectations. Rest assured, we are addressing the issues raised with urgency, including cleanliness, maintenance, and noise control measures. Your comments are invaluable to us as we strive to improve our services. Please accept our sincerest apologies for any inconvenience caused. We understand ... read more
Nice experience
Business response:
Dear Evelyn, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Overpriced for one night stay. Building was secure. I didn't see any insects. Very few amenities. Furniture was a step above Wal Mart quality.
Business response:
Dear Ramon, We are glad your overall stay was good. However, we understand that pricing is important, and we want you to know that we strive to be competitive in our area with costs that reflect the quality of service, comfort, and amenities we offer. We're always seeking ways to optimize our pricing while maintaining our high standards, so we thank you for taking the time to leave your valuable feedback! We hope to host you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 598 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.