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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's always a nice and smooth service at the front. The staff is very helpful!!!!!
Business response:
We are absolutely delighted to hear that our terrific staff, especially Shantell, wowed you! We are so glad you chose to stay with us and are having a wonderful visit here. #WoodSpringSmiles
Business response:
Thank you for the good rating and for staying here with us, Austin. We hope to see you again the next time your travels bring you to the area.
The rooms are dirty. Was put into a room with dirty sheets and then when moved the next room had roaches.
I was there since the day after thanksgiving room was never cleaned there was roaches everywhere never again
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that the condition of the room and the lack of servicing during your stay caused frustration and discomfort, as this is not the standard we aim to provide. Consistent cleanliness and routine upkeep are essential, and your comments have been noted for internal review to help reinforce expectations around room readiness and support for longer visits. We regret that this experience did not meet your needs and appreciate you bringing thes... read more
No, it was old, was dirty. Sheets was dirty, bed was uncomfortable and things were falling apart and old. There’s a lil kitchenette and no utensils, no cups or plates, nothing to cook with. Saw a roach and just bad for price paid.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We are truly sorry that your stay did not meet expectations and regret the discomfort you experienced. The condition of the bedding and the overall state of the kitchenette are not acceptable, and we understand how this affected your comfort. We have shared these concerns with our team so they can be addressed promptly and thoroughly. We also appreciate your feedback on kitchen supplies. While our team strives to explain amenities clearly at check-in, we regr... read more
Never Stayed There
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that circumstances prevented you from experiencing a stay with us, and we understand the frustration this may have caused. While we regret that your plans did not align with your expectations, we take all guest input seriously and continually work to enhance our services and overall experience. Your observations help guide improvements to ensure a welcoming and comfortable environment for future visitors. We sincerely apologize for any inconvenience and ho... read more
Where to start. Main lobby was a dirty hallway, waited 5-7 minutes for her return to walking her dogs, elevator/floors were disgusting, room was outdated/broken drawer/sink w/dead roach, she didn't hesitate to give us a refund. Not a good neighborhood.
Business response:
Dear Beth, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues and overall condition you encountered during your stay, as this is not the experience we aim to provide. While we are glad our team was able to promptly address your concerns with a refund, we regret the inconvenience and discomfort you experienced. Your comments regarding the common areas, room condition, and surroundings have been shared with our management team to reinforce the need for improvements. We are actively working t... read more
Roaches bad infested
Business response:
Dear Guest, Thank you for sharing your concerns with us. We regret that your stay was impacted by matters related to cleanliness, as this fell short of the level of comfort we strive to provide. Please know that your satisfaction is important to us, and we will share your feedback with our team to help improve future stays. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a stay that better reflects the quality we aim to offer. Sincerely, Hotel Management
Hotel is under construction but they don’t tell you till after they give you your room key. It smells and has holes in the walls. Not very clean.
Business response:
Dear Guest, Thank you for sharing your feedback. It is disappointing to hear that your experience was affected by ongoing construction and that the condition of your room did not meet expectations. We understand how unsettling unexpected noise and room issues can be, and your concerns are taken seriously. Insights like yours are invaluable, as they help highlight areas that matter most to guests and ensure greater attention to detail in the future. Your observations will be reviewed carefully, with guest comfort and cleanlin... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 568 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.