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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible customer service, worker intoxicated! Overnight Desk Person's customer service was awful, she also appeared to be intoxicated. Refused to let me check in after I pointed out the fact that she was being rude and insulting. Yet I was still charged as if I checked into the room.
Business response:
Dear Guest, We sincerely apologize for the situation you encountered and understand your frustration. We also regret to know about the charge you mentioned. Your concerns have been passed along to our dedicated team. Thank you for taking the time to write your review, and we wish you all the best with your travels. Sincerely, Hotel Management
Bedbu
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent visit. We’re sorry to hear that your experience fell short of expectations and regret any inconvenience you encountered. Our goal is to provide clean, well-maintained accommodations where guests feel comfortable and at ease. Your comments are appreciated and will be used to help us improve. We hope you will consider giving us another opportunity to deliver the level of hospitality we take pride in. Sincerely, Hotel Management
Beware! There was bedbugs in our room!
Business response:
Dear Guest, We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We’re glad to know a member of our team left a positive impression. We appreciate you bringing this to our attention, and we hope to provide you with a more comfortable stay in the future. Sincerely, Hotel Management
There were bedbugs in our room! They told us the only two options were to stay in the room or check out of the hotel!!!! Bye Felicia!!! The maintenance guy was the only good thing about the property.
Business response:
Dear Guest, We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We’re glad to know a member of our team left a positive impression. We appreciate you bringing this to our attention, and we hope to provide you with a more comfortable stay in the future. Sincerely, Hotel Management
Horrible
Business response:
Dear Guest,We are sorry to hear about your experience and regret that we did not meet your expectations. Our goal is to provide a comfortable and enjoyable stay, and we regret that we missed the mark during your visit. We take all feedback seriously, and your concerns will be addressed with our team. Please know we are committed to improving and ensuring better experiences for our guests. Thank you for sharing your thoughts with us. We would like the opportunity to serve you better in the future and hope you will consider a ... read more
ice
Easy fast check in.
Business response:
Dear Guest, Thanks for sharing your positive experience with our check-in process! We're glad that it was easy and fast. Our team strives to make every arrival seamless and hassle-free. We appreciate your feedback and can't wait to welcome you back to Extended Stay America!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 598 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.