Extended Stay America Select Suites - Fort Myers

Business response:

Dear Jarod,We’re glad you found your stay to be a good value, though we apologize for the delay during check-in. Waiting for a clean room is understandably frustrating, and we will address this with our housekeeping and front desk teams to improve efficiency. Your feedback is important, and we hope to provide a smoother check-in process during a future stay. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Fabian,While we're glad your room was more comfortable, we regret that the overall unpleasant conditions of the property impacted your experience. We are committed to ensuring a fresh and welcoming environment throughout the hotel. Your comments will be shared with our team so we can address this concern and make improvements. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Hammond,Thank you for taking the time to share your feedback about your recent stay at Extended Stay America. We're thrilled to hear that your experience with us was great and that Kristen provided perfect service. We will surely pass along your kind words to her and recognize her for a job well done. Thank you again for your kind words, and we look forward to welcoming you back in the future for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Trey,Thank you for taking the time to share your feedback about your recent stay at Extended Stay America. We're delighted to hear that you found our hotel to be friendly and quiet, providing a peaceful environment for your stay. We strive to create a comfortable and relaxing atmosphere for all our guests, and we're thrilled to have met your expectations. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management 

Business response:

Dear Tremayne,Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated.Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management