This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting Hotel The stay there was absolutely terrible. There were no towels in the room. We have to call guest services to get towels and we have to go downstairs to get the towels. We went down there to get the towels there was still no one there to give us the towels. The bathtub had hair in it. The sink was dirty. The carpet was disgusting. The property was very nasty. It was a very bad experience. Worst hotel I ever stayed at. The only reason we did it leave was because it was so late and we could not find anywhere els... read more
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Horrible customer service and stinks Horrible. I am not a review type person so I did not take the advice of others when I booked this hotel. Never again. I don't recommend it even if it isn't the cheapest, not worth it. The smoke smell is all throughout the place. The customer service was horrible.
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
Room was not very clean. Had to contact front desk because there were no towels or a phone in the room.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Need improve in customer service and cleanliness Accommodations were good but the room needed to be better cleaned. The microwave was greasy, the floors dirty and only 2 towels in the bathroom. Plus we wasn't aware the don't do cleaning every day in the room because it's an extended stay, that the answer we got. Also they don't offer breakfast for the same reason they say. No shampoo or conditioner in the bathroom. Just a mini soap. Poor location. Customer service not available at all times. Won't be back
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
Business response:
Thank you for rating our hotel.
Bare basics only. Sink, refrigerator included. No coffee maker, no coffee cups, or anything in that area. Two plastic cups in bathroom. 4 bath soaps, no shampoo. No lamps. Only bright overhead lights. No curtains. No pictures on the walls. Cheap towels. Bathroom floor was dirty. But they did leave a laundry basket. Office was NOT even open when we left at 9:30 am.
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Nothing to entertaining. Service was good just didn't like being on the smoking floor and I don't smoke. My refrigerator was on but neither the fridge or freezer were working.
Business response:
We appreciate you taking the time to provide us with your customer insight. We are glad you found most of your stay to be a positive experience. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing WoodSpring Suites, and hope you will give us another try
No good Roaches. No curtains. The manager came knocking on our door banging on it
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Very pricey for weekly rates and monthly rates My stay was good, it's just that the weekly prices are too high for those of us who ate just here temporarily with our jobs. The hallways smelled like heavy cigarette smoke and it did seep inside the room when the room door was opened.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,806 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.