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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not very clean. Had to contact front desk because there were no towels or a phone in the room.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Need improve in customer service and cleanliness Accommodations were good but the room needed to be better cleaned. The microwave was greasy, the floors dirty and only 2 towels in the bathroom. Plus we wasn't aware the don't do cleaning every day in the room because it's an extended stay, that the answer we got. Also they don't offer breakfast for the same reason they say. No shampoo or conditioner in the bathroom. Just a mini soap. Poor location. Customer service not available at all times. Won't be back
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
Business response:
Thank you for rating our hotel.
Bare basics only. Sink, refrigerator included. No coffee maker, no coffee cups, or anything in that area. Two plastic cups in bathroom. 4 bath soaps, no shampoo. No lamps. Only bright overhead lights. No curtains. No pictures on the walls. Cheap towels. Bathroom floor was dirty. But they did leave a laundry basket. Office was NOT even open when we left at 9:30 am.
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Nothing to entertaining. Service was good just didn't like being on the smoking floor and I don't smoke. My refrigerator was on but neither the fridge or freezer were working.
Business response:
We appreciate you taking the time to provide us with your customer insight. We are glad you found most of your stay to be a positive experience. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing WoodSpring Suites, and hope you will give us another try
No good Roaches. No curtains. The manager came knocking on our door banging on it
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Very pricey for weekly rates and monthly rates My stay was good, it's just that the weekly prices are too high for those of us who ate just here temporarily with our jobs. The hallways smelled like heavy cigarette smoke and it did seep inside the room when the room door was opened.
I stayed here because I saw that it was 47 dollars a night. After seeing the hotel reviews and experiencing myself I don't recommend this hotel. Don't let the price fool you. When I went through the doors of the hotel it smelled absolutely disgusting. The insides and outsides were so dirty. Never again will I be staying here. The worst hotel I've ever been too.
Nightmare to stay this place!!!!! It was my worst experience ever. I arrived at 6pm and the staffs are okay but not really well helping to stay in best room. Also since they have an issue with customers who are staying false for accountability, everyone has to check id's also. I will never ever go here if u are sensitive person like me. Otherwise if don't care about it. Then just go.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.