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Extended Stay America Select Suites - Gainesville
- Hotels
- Gainesville, VA
About this business
Location details
14141 Dave's Store Lane, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad all around. Our original hotel was overbooked, so we got sent to another location. Which wouldn’t have been so bad, but we got stuck in a smoking room. AC didn’t work, no water pressure, and the floors were filthy/sticky.
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
i wont be back 3 people smoking directly in front of entrance; one with a gun strapped to his ankle. my husband saw him in hallway later; no bedside lighting; smell of stale smoke with insecticide in nonsmoking room; stcky floors in room; dog poop on sidewalk at parking lit which remained for days; exterior garbage can overflowing with trash
Business response:
I'm sorry to hear about this experience and how frustrating it was for you, Janet. Our goal is to create an at-home like experience for all our guests, and we can't tell you how disappointing it is to see that you had so many troubling encounters and inconveniences. We will make sure that we notify the property of the issues that you reported so that we can improve in these areas for all our future guest's.
It stunk
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, Angelica. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Paid & walked out. Stayed at another hotel. The smell was unbearable throughout the building and in room’s
Business response:
Thank you for your review and comments, William. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
We are sorry you did not enjoy your stay with us, Kenlly. Thank you for taking time to rate our hotel.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Business response:
Thank you for your review. We are so sorry that you did not have the exceptional stay that we intended for you. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Gainesville
How is Extended Stay America Select Suites - Gainesville rated?
Extended Stay America Select Suites - Gainesville has a 3.1 star rating with 927 reviews.
When is Extended Stay America Select Suites - Gainesville open?
Extended Stay America Select Suites - Gainesville is open now. It will close tomorrow at 12:00 a.m.