This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
great room for the money The only thing that we did not like was taking our towels to the front desk, but everything else was great.
Great room for the money The room was very nice. It had a lot of wonderful things, like a refridgerator, microwave, and stove. The only problem I had was there was no towels in my room when I arrived, and the lobby assistent never told me about how to get housekeeping done. So I ended up taking out my own garbage. Other than those experiences it was a great hotel,a dn in a really great location. Many restaraunts were located by the hotel.
Great roomfor the price, The pillow cases smelled as if they hadn't been changed. I was iimpressed with the location and the young man that assected me the first day I arrivied. I was left alone and I was plesed with that and I had no problems with attentence. The pillows smelled as if they hadn't been changed but that is house cleaning not management cause they trust there people and they let them down. Over all everything was good.
short term traveler Hotel is right next to interstate. Leave the air conditioning on all night and it might drown out the noise. Remember this is extended stay-- only clean rooms once a week- if you want towels changes you take them to the front office and exchange yourself. bathroom is small- have to step into shower to shut door BEFORE using toilet. room smelled- like it hadn't been occupied for weeks. Celebration Station is next door as well-- out door go-cart race track. the building is shaped like an "L" so if you stay,... read more
The place filthy needs to be closed down worse experience I've ever had in a hotel
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are very concerned to hear that your experience did not meet even basic expectations for comfort and cleanliness. Providing a well-maintained and welcoming environment for our guests is extremely important to us, and we regret that your stay left such a negative impression. Your comments have been shared with our management and housekeeping teams, so the concerns you raised can be reviewed and addressed appropriately. We understand your frustration and appr... read more
I didn’t even stay in the room. When I arrived at the property there were men outside that kept trying to call me over. They stared me down and kept calling me saying, “hey baby” and “come here girl”. I went into my room and it smelled like cigarettes. I told the girl up front that I would not be staying, and I didn’t feel safe. She told me to go through Expedia to get a refund.
Business response:
Dear Guest, We are truly sorry to hear about your experience and regret that your visit did not meet expectations. Concerns related to comfort and personal safety are taken very seriously, and it is upsetting to learn that you felt uneasy upon arrival and found your accommodation unsuitable. Your comments regarding the environment and room condition will be shared with our team for immediate review and corrective action. While certain reservation and refund processes are handled through the booking platform, we understand ho... read more
Room was overbooked. Waited 1 1/2 hour and Hotels.com sent me to a better hotel. No one to be found to talk to
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret the inconvenience you encountered upon arrival and the lack of timely assistance during your visit. This is certainly not the level of service we aim to provide, and we understand how frustrating this situation must have been. Your feedback will be reviewed with our team to ensure better communication and coordination moving forward. We truly value your input and hope you will consider giving us another opportunity to provide a smoother and more positive ... read more
Fridge and oven didn't work $40 of food in trash
Business response:
Dear Guest, We are sorry to hear about your experience and understand how frustrating it must have been to lose your groceries due to the appliances not functioning properly. That situation is certainly inconvenient, especially during a short stay. While occasional equipment issues can arise, they should be addressed promptly to minimize any impact on our guests. Your feedback is important and will be shared with our team to help improve maintenance checks and response times. We regret the inconvenience this caused and hope ... read more
Room was dirty. Was given a smoking room (311) when the reservation was non smoking. Half the lights did not work. The front desk was closed and I have pictures of anyone would like to see. Furniture broken and no working phones in rooms. Tv also didnt work. When stove was turned on smelled like gas was leaking. Couldn't check out because front desk was not available when they were supposed to be open. When you call the hotel it says to see front desk after 9 am and no one was in there well 9 am. Then the property doesnt wan... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret the numerous concerns you encountered, as this is far from the standard we aim to provide. We understand how frustrating it must have been to face these issues along with difficulty reaching assistance during your stay. Please accept our apologies for the condition of the accommodations and the lack of timely support. While certain circumstances may have contributed to these challenges, your feedback is being taken seriously and will be reviewed with our ... read more
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.