Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way

Business response:

Dear Guest, We’re very sorry to hear about the condition of your room and the overall experience during your stay. It’s clear that we missed the mark in providing the level of care and attention our guests should expect. We regret not being able to address your concerns while you were still with us, as we would have welcomed the opportunity to make things right. Your feedback is being taken seriously and shared with the appropriate teams to help us improve and prevent future occurrences. Should you choose to give us another ... read more

Business response:

Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Considering this a rare incident, we hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality.Sincerely,Hotel Management 

Business response:

Dear Guest, We appreciate you choosing us and providing your review. It is always encouraging to learn when a team member makes a positive impression, and we are glad you recognized our front desk staff’s efforts. However, we are sorry to learn that other aspects of your stay did not meet expectations. Your experience does not reflect the level of comfort we aim to provide, and we sincerely apologize for the inconvenience caused. Your feedback has been shared with our team to help us address these concerns and improve guest ... read more

Business response:

Dear Maria, We sincerely regret that your experience fell short of your expectations. The safety and comfort of our guests are our top priorities, and we apologize for any concerns you had regarding the atmosphere and cleanliness. Your feedback about the odor and housekeeping standards is concerning, and we will address these matters with our team to ensure improvements. Additionally, we regret the shortage of towels and will work to ensure that all guest needs are met promptly. We appreciate your feedback as it helps us enh... read more

Business response:

Dear Taije,We’re sorry to hear about your experience and any inconvenience it may have caused. If there was an issue with your reservation or stay, we truly regret any confusion or frustration. We strive to provide a seamless experience for all our guests, and your feedback is valuable in helping us improve our processes. Please feel free to reach out to our team so we can better understand what happened and assist in any way possible. We genuinely hope you’ll consider giving us another opportunity in the future to provide y... read more

Business response:

Dear MARLON,We sincerely apologize for the inconvenience you experienced during your stay. The incidental fee is a standard procedure to cover any unforeseen charges, and we regret any confusion it may have caused. We appreciate your feedback regarding the room amenities and maintenance, and we will promptly address the concerns about the door and the soap provided. Our team is committed to ensuring a comfortable stay for all guests, and we will work to improve the experience moving forward. We truly hope to have the opportu... read more

Business response:

Dear Tony, Thank you for choosing us and for sharing your feedback. We understand how these issues impacted your experience, and we sincerely apologize for not meeting your expectations. It is very understandable how these events detracted from a relaxing and seamless visit. Please know that essential items such as shampoo are available at the front desk upon request. We are committed to addressing the concerns you mentioned and are continually growing and improving based on guest feedback. We hope to have another opportunit... read more