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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is greatly overdue for complete renovations.
Business response:
Dear Sherita, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you encountered during your stay. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of your expectations in this regard. Your valuable feedback about the condition of our property is important to us as we continually strive to improve our facilities. We take your comments seriously and will use them in future plans for our property. We appreciate your honesty and h... read more
bad hotel when I arrived to my room there was no sheets on the bed and the room looks like someone started to clean the room and did not finish. I told the attendant on duty and he proceeded to hand me sheets to make up the bed. I asked for another room and he said that was the last room. I asked for a refund. Just a bad experience and I would not recommend staying at this hotel.
Business response:
Dear Lawrence, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Place gave Extended Stay America Suites a bad name We weren't able to check in until an hour later than the listed check-in time due to them being understaffed. The word "suite" was a joke. The kitchenette was old, dirty and contained no kitchen supplies. Usually extended stays are nice, but this place was very run down, understaffed, and caused us issues as far as being able to get to our show in time due to the late check-in.
Business response:
Dear Melissa,Please accept our apologies for the service issues you experienced and for any lack of responsiveness on our part regarding the delayed check-in and the condition of the kitchenette. Your experience does not reflect our commitment to providing quality accommodations, and we understand how frustrating it can be when expectations are not met. We are addressing these concerns with our team to improve our staffing and ensure that all amenities are properly maintained. We appreciate your understanding and hope you wi... read more
Terrible way to handle business Hotels canceled my reservation around 430pm on the day I arrived in the town after traveling hours from my home telling me they had sold out. I made the reservation 3 days earlier and being inconvenienced like this was unacceptable.
Business response:
Dear Cyril,We sincerely apologize for the disappointment and inconvenience caused by the last-minute cancellation of your reservation. We understand how frustrating it is to arrive after a long journey and find your plans disrupted, especially after booking in advance. While certain situations may occasionally affect availability, this should not impact our guests, and we are actively working to improve our reservation systems to avoid similar issues in the future. Your feedback is invaluable in helping us better meet our gu... read more
Absolutely the worst hotel experience ever. Checked in with toilet clogged already. No maintenance staff onsite. Front desk gave me cheap plunger to DIY. Could not get toilet unclogged. Could not get another room. Will NEVER stay at Extended Stay ever again. Toilet was stilled clogged after checkout.
Business response:
Dear Claro, Thank you for reviewing our hotel. We are sorry for the concerns you had with your bathroom, and we appreciate you bringing this to our attention. We certainly understand how frustrating it can be when maintenance issues arise. We will address this appropriately with our team. We want to provide every guest with a seamless, outstanding experience; therefore, we look forward to having you stay with us again so we can show you our dedication to exceptional hospitality.Sincerely,Hotel Management
Was told room was not ready at 250pm.i waited out side no one went in or out of the room they gave me checked in at 320pm. 1240 am knocking noise in wall sounded like a broken washing machine it went on for several minutes waking me up not happy
Business response:
Dear Joe, We sincerely apologize for the inconvenience you experienced during check-in due to the long wait, as this does not reflect the standard of service we strive to provide. Your feedback is invaluable in helping us improve and create a smoother check-in experience for all our guests. Regarding the noise concerns during your stay, we understand the importance of a peaceful and comfortable environment and regret that we fell short in this regard. For future visits, please know that our front desk is available around the... read more
Sparse room, tv didn't work, dirty floors and filthy walls blood on bathroom door, room smelled musty, AC barely worked, hot in room, trash in hallways. Staff non existent, I had to wait 30 minutes to find a front desk person, twice! Never once saw a cleaning crew. Residents sketchy. Listen to reviews dont stay here.
Very dirty
Business response:
Dear Melinda, Thank you for your feedback. We’re truly sorry to hear about your experience with cleanliness. This is not the standard we aim for, and we’re taking your comments seriously. We will address this with our housekeeping team immediately to ensure improvements are made. Your satisfaction is important to us, and we appreciate you bringing this to our attention. We look forward to welcoming you back and delivering a much better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.