This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty, tv did not work, and low staff.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate your comments and are grateful you brought these concerns to our attention. We sincerely regret that your stay did not meet expectations and apologize for the inconveniences you experienced. Please know that your feedback is being reviewed carefully, and we are working to address these matters to improve our overall guest experience. We value your input and hope you will consider giving us another opportunity to provide you with a more comf... read more
Staff was awesome
Checked in February 3 Checked out February 8 the rooms have no insulation i had to put a towel at the door and secure the windows with my clothes
The room was so dirty I couldn't even take off my shoes. The TV didn't work with any remote the office supplied. I had NO shower curtain so I couldn't shower in the morning. Even if I had a shower curtain, I don't know if I would have stepped into the tub with the finish peeling off it looked terrible. The dresser was totally falling apart! the drawers couldn't be used. There was not even one hanger in the closet area. I had people pounding on my door in the middle of the night and some crazy people standing outside yelling ... read more
Room dirty, no shower curtain for 2 days, toilet bowl, unsecured, sheets dirty. Horrible experience
Business response:
Dear Guest, Thank you for choosing us. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up on these matters to ensure a more wonderful experience for every guest who enters our doors. We appreciate your thoughts on this matter and your patience. We hope you will return so that we can have an opportunity to pr... read more
There are no towels, shampoo or soap in the room.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that certain amenities did not meet expectations during your visit. While toiletries such as shampoo and soap are always available upon request at the front desk, we sincerely apologize for any inconvenience or lack of communication regarding this. We understand how important these details are in ensuring a comfortable stay and will take steps to ensure guests are better informed in the future. Sincerely, Hotel Management
Very dated … holes in bathroom door .. no shower curtain.. bedding not matching.. could see outside under door .. nightstand drawer falling off … smelled of weed … just overall very very dated …
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sincerely sorry to hear that your stay did not meet expectations and that the room condition caused disappointment. Maintaining a well-kept and comfortable environment is extremely important, and your comments will be shared with the appropriate teams to ensure prompt attention. Your feedback is invaluable to our ongoing efforts to improve, and we hope to have the opportunity to provide a much better experience in the future. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.