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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in and immediately returned keys and left out. I will take the $111 loss. If you value clean, sanitary, safe lodging, look elsewhere. Dirty room, lumpy bed, burn holes in blanket, thin, cheap bedding - just the tan fleece motel cover, furniture was scratched and dented- carpet filthy and smells. Ramen noodle cup in stairwell. I carried my luggage up flights of stairs no elevator. Men walking the breezeway of upper level eyeing me. I drove an hour back to Virginia. I will drive back for my event tomorrow morning. My u... read more
Business response:
Dear Toniekia, Thank you for your detailed feedback. We are sorry that your experience fell so far below expectations. Cleanliness, safety, and comfort are fundamental to a positive stay, and we regret that we did not meet those standards during your visit. We understand how upsetting it must have been to encounter such a situation. Your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. With that said, we are grateful that you found our front desk staff warm and... read more
I've stayed with this brand since it was Homestead and never seen a dirty place in the US like this one in Greensboro. I left and paid in full within 10 minutes after check in
Business response:
Dear Hanh, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Got locked out of our room multiple times and had to sleep in the car one night
Business response:
Dear Jewel, We are sorry to hear about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Thank you for taking the time to leave this valuable feedback and for choosing us for your visit to the city. We hope you will revisit and give us another chance to provide you w... read more
Rooms were not cleaned well had to change to first floor. Lady that came in the evening as helpful but I can tell it wasn't much she could do about the overall condition of the hotel but she was helpful. I couldn't check in early as told or on time. Rooms were not ready I was told it was one housekeeper but it was a homecoming weekend so wasn't prepared.
Business response:
Dear Leola, Thank you for your feedback. We are glad to hear that our evening staff member was helpful during your stay, and we appreciate your recognition of her efforts. However, we are sorry for the inconvenience you experienced on arrival. Finding cleanliness issues in the room and experiencing a delayed check-in process is certainly not the standard we aim to uphold, and we regret that these issues impacted your stay. Your comments have been shared with our team, and we hope you’ll consider giving us another opportunity... read more
I was not happy with this hotel. I did not get the room I booked. I wanted a king room, but I ended up with two doubles. I was on the third floor, and the steps smelled like pee, cigarettes, and weed. My room also smelled like cigarettes. There was no soap in my room, nothing to cook or eat with, and only two sets of towels. The floor was dirty. This is not what I expected out of the Extended Stay America brand. I have pictures to show also.
Business response:
Dear DYNICKA, Thank you for choosing our hotel during your recent visit to the area. We regret being unable to fulfill your request for a specific room. While we make every effort to accommodate such requests, there are occasions when the desired room is already occupied or unavailable. Also, we acknowledge that we did not meet the customary standards of cleanliness and comfort. Your feedback is important to us, and we have addressed this with our housekeeping team to ensure a better experience for our future guests. As an e... read more
I could not stay. Upon us entering the room smell of smoke, bed unmade, cabinets falling apart, garbage on the floor, dirty towel on the floor. Unacceptable for a reputable company like expedia to even list the hotel. Requesting a refund immediately. We arrived at 10pm couldn't even think about staying. We went back to the desk immediately and also took pictures
Worst hotel they wont check you in after a certain time and wont refund your money. They are a scam. Dont book online. Only in person
Rooms not clean
Business response:
Dear Arlonzo, Thank you for sharing your experience. We regret that your recent visit did not reflect the high standards we work to uphold. Providing a clean and welcoming environment is essential, and we are truly sorry your expectations were not met. Your comments have been shared with our team to help us make the necessary adjustments. Guest feedback like yours plays a crucial role in enhancing the quality of our service. We hope to serve you again in the future and to restore your confidence in our accommodations. Sincer... read more
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.