Extended Stay America Select Suites - Greenville - Haywood Mall

Business response:

Thank you for staying at our hotel. Although we are happy to know you liked your clean room, but we are sorry for your disappointment with our in-room amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front-desk to communicate this more clearly going forward. We appreciate your business and hope to ... read more

Business response:

Brandon, we appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We’re delighted to know you liked the excellent service provided by our staff. This is what we strive to do every day, so thank you for acknowledging our efforts. We appreciate your feedback and assure you that we will share it with the concerned department. On behalf of everyone here, we invite you to stay with us again the next time you visit Greenville. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are thrilled you liked our proximity to various places and that you had an enjoyable stay. All of us at Extended Stay America would love to serve you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Thank you for reviewing Extended Stay America. We are sorry for the noise issue you encountered and regret the inconvenience caused. We would have loved the opportunity to resolve this while you were here and would have moved you to another room upon request. On a positive note, we're pleased you liked our well-kept property at a fair price. We hope this incident will not deter your otherwise great stay, and we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know your stay with us was comfortable and that you were satisfied with our service and facilities. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management