Extended Stay America Select Suites - Greenville - Haywood Mall

Business response:

Torianda, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Miesha, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to evaluate your stay. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking appropriate steps to prevent such situations from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're delighted to know you loved your well-appointed room and that you were impressed with the service provided by our associates. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your visit. We're glad you liked our pet-friendly hotel, but we're sorry for your disappointment with the in-suite amenities. Please know our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries, but these items are also available and complimentary at the front desk at any time. We’re sorry if this was not explained to you at the time of check-in. We hope this unfortunate situatio... read more

Business response:

Jennifer, thank you for the fantastic feedback of Extended Stay America. We are delighted to know you were impressed with our ideal location and that you had a great stay with us. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Christopher, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your review of our hotel. We're sorry for the average condition of your room. We assure you we have staff scheduled daily to perform routine maintenance throughout the hotel and we inspect the property to make sure we are not overlooking any areas that need work. We will absolutely be more diligent in our efforts. Please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management