Extended Stay America Select Suites - Greenville - Haywood Mall

Business response:

Thank you for posting a review of your visit. We're glad you liked our pet-friendly hotel, but we're sorry for your disappointment with the in-suite amenities. Please know our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries, but these items are also available and complimentary at the front desk at any time. We’re sorry if this was not explained to you at the time of check-in. We hope this unfortunate situatio... read more

Business response:

Jennifer, thank you for the fantastic feedback of Extended Stay America. We are delighted to know you were impressed with our ideal location and that you had a great stay with us. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Christopher, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your review of our hotel. We're sorry for the average condition of your room. We assure you we have staff scheduled daily to perform routine maintenance throughout the hotel and we inspect the property to make sure we are not overlooking any areas that need work. We will absolutely be more diligent in our efforts. Please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management 

Business response:

Antonia, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Dennis, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We're glad to know our location was ideal for you and that overall you had a pleasant time with us. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Jerrika, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management