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Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Giselle, We apologize for your disappointing experience as our guest and for any issues you encountered. You deserved a comfortable and stress-free stay, and we did not meet your expectations. We hope you will allow us to provide you with the hospitality for which we are known on a future visit.Sincerely,Hotel Management
The room was nice and neat however the tv volume didn’t work. The staff couldn’t change our room so they brought another tv in which my fiancé had to help one of the receptionist carry. While there were other men staff available. Once the other tv was brought in, it didn’t even work. We left the room for about 5 hours and when we returned, we still didn’t have a working tv. About 45 min after we arrived back to the room, another receptionist knock on the door and asked was our tv working and that she’ll give us a small tv. P... read more
Business response:
Dear Chassity, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We will address this appropriately and hope to accommodate you again so we may provide you with a much-improved experience.Sincerely,HotelManagement
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Terrible Hotel room had roach infestation, hard beds, a weird smell (not sure the last time if ever the A/C filter was cleaned), had kitchenette (but no dishes or pots and pans), no coffee maker, no hair dryer, just all around bad experience that made us cut our trip early.
Business response:
Dear Guest, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
The front desk receptionists were both friendly and checked me in/out at timely manners. The room was decent for the price I paid, however it seems as though the place needs to be exterminated. First there was a dead bug on the bed that looked like it had been washed in with the sheets. Then as the night went on, my son was pointing out 3 and 4 bugs. They weren’t roaches, just some type of bugs. Because of that, I’ll give my experience a 5/10 because who wants to sleep with bugs? Exterminate please.
Business response:
Dear Guest, We are very sorry to hear that your stay did not meet your expectations. Please be aware that we are doing everything to correct these issues you had while staying with us. This is a priority for us, to make sure all of the people who stay with us to have a clean and great stay. We hope that in the future you will give us another opportunity to make your next stay even better.
The property had roaches and I still have not received a refund
Business response:
Dear Charlene, Thank you for taking the time to post your review. We are sorry you had an unhappy stay with us, but your payment has been refunded back to the form of payment you used. We make sure these issues are resolved next time you come and stay with us. If you have any questions, please feel free to reach out
the website we booked through (hotels.com) the card we used did not go through but took the money out her card. so once we got to the hotel we had to pay again.
Business response:
Dear Mckinsey,We would like to thank you for taking time to post your review about our hotel. We will make sure to look into this situation and resolve it quickly. If you have any questions, please feel free to reach out.
Business response:
Derar Latrinda,We would like to thank you for posting your review about our hotel. If you have any questions, please reach out.
There were roaches everywhere Even though there enough in the room, they were still at the door trying to get in. It was really bad and for the marked up price it was awful. I will never book there again
Business response:
Dear Dorothy,We would like to thank you for posting you review about your stay. It seems we fell short and did not provide you with the best stay, for this we apologize. If you decide to come back, we will make sure your next stay is better.If you have any questions, please reach out to us.
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 994 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.