Extended Stay America Select Suites - Hartford - Manchester

Business response:

Dear EunMi, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved and not repeated. Please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management 

Business response:

Dear Elizabeth, Thank you for choosing us. Although you had a pleasant stay, we are sorry that you felt the need to update the room. Your observations are noted and will be passed to the team for further plan of action. Also, we regret your frustration and inconvenience caused by the unavailable front desk, and your remarks are passed on to the concerned individuals for further improvement, and we will ensure the lapse in service is not repeated. We apologize for not mentioning that the kitchenware is available at the front ... read more

Business response:

Dear Abbigail, Thank you for being our guest. We are sorry for not giving you the type of experience you deserve. Our housekeeping team works hard to keep the area clean and up-to-date, but we regret if they overlooked a few places in your room preparations. We will share this matter with our housekeeping team to ensure they care more about keeping the room hygienic and fresh. Also, please accept our apologies for your issues with the bedding. We know how important it is to get a good night's sleep and rest well. Our plan is... read more