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Extended Stay America Select Suites - Hartford - Manchester
- Hotels
- Manchester, CT
About this business
Location details
340 Tolland Tpke., Manchester, CT, 06040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No ice machine I felt mislead about the free breakfast. I was happy to be on the first floor with my dog. I was shocked that after spending $240 on a hotel room I had no access to ice. I was told I could fill my ice trays in my freezer, but that didn't help me on an overnight stay.
Business response:
Dear Guest, Thank you for choosing us and sharing a review of your visit to Extended Stay America. We appreciate your feedback regarding your recent stay. We understand your frustration about the lack of ice facilities and any miscommunication regarding breakfast. While we don't have an ice machine, we will consider your comments to enhance our guest experience. We apologize for any inconvenience and hope you had an otherwise comfortable stay. Your input is valuable, and we'll work on providing clearer information to our gue... read more
This room was a disappointment. Compared with the previous night about 100 miles away, this room cost the same but was in worse condition. It had a stale cooking smell. The carpet is frayed, the paint chipped in places, the heater wouldn’t work right. The outlet in the bathroom doesn’t work so the wall-mounted hair dryer didn’t work. They brought portable hairdryer that worked as long as you held the plug in the outlet. The grab and go breakfast had three options - chocolate mini muffins, granola bars, and instant oatmeal pa... read more
Business response:
Dear Julia, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hot... read more
Wheelchair destination Needed a wheelchair accessible room and shower. This was a friendly and accessible venue.
Business response:
Dear Gregory, Thank you for taking the time to share feedback about your stay. We are delighted to know your room was perfect and exceeded all of your expectations. It will be a pleasure to pass along your compliments to our housekeeping staff. Thank you again; we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
The floor was sticky and slippery like it had a coating on it. The fridge was rusty on the front and the stove top was disgusting. The tv remote did not work. The bathroom sink was clogged and slow to drain. The light next to one bed didn’t work. The beds were fine and we were only there for one night but you definitely get what you pay for.
Business response:
Dear Jennifer, Thank you for reviewing our hotel. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address your outlined issues. As you mentioned that you liked our beds, we request you give us another opportunity to show you the exceptional stay you de... read more
Good Wheelchair accessible location. Needed a wheelchair accessible room. It was close to the front and easy in and out. Shower was roll-in. Staff friendly.
Frequently asked questions about Extended Stay America Select Suites - Hartford - Manchester
How is Extended Stay America Select Suites - Hartford - Manchester rated?
Extended Stay America Select Suites - Hartford - Manchester has a 4.2 star rating with 1,019 reviews.
When is Extended Stay America Select Suites - Hartford - Manchester open?
Extended Stay America Select Suites - Hartford - Manchester is open now. It will close tomorrow at 12:00 a.m.