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Extended Stay America Select Suites - Hartford - Manchester
- Hotels
- Manchester, CT
About this business
Location details
340 Tolland Tpke., Manchester, CT, 06040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
June went above and beyond to ensure our customer questions were answered and that we could resolve our communication, even 24 hours after our stay!! Exceptional customer service and care! Very rare and very appreciated!!
Business response:
Dear Jennifer, Thank you for recognizing June's exceptional service. We're delighted to hear about your positive experience and dedication to resolving any concerns even after your stay. Our team takes pride in providing outstanding customer service, and we look forward to welcoming you again for another enjoyable stay. Your appreciation means a lot to us!Sincerely,Hotel Management
Quick check in process. June at the front desk was very friendly and accommodating. The bathrooms could use some updating but overall a nice, clean hotel.
No ice machine I felt mislead about the free breakfast. I was happy to be on the first floor with my dog. I was shocked that after spending $240 on a hotel room I had no access to ice. I was told I could fill my ice trays in my freezer, but that didn't help me on an overnight stay.
Business response:
Dear Guest, Thank you for choosing us and sharing a review of your visit to Extended Stay America. We appreciate your feedback regarding your recent stay. We understand your frustration about the lack of ice facilities and any miscommunication regarding breakfast. While we don't have an ice machine, we will consider your comments to enhance our guest experience. We apologize for any inconvenience and hope you had an otherwise comfortable stay. Your input is valuable, and we'll work on providing clearer information to our gue... read more
Wheelchair destination Needed a wheelchair accessible room and shower. This was a friendly and accessible venue.
Business response:
Dear Gregory, Thank you for taking the time to share feedback about your stay. We are delighted to know your room was perfect and exceeded all of your expectations. It will be a pleasure to pass along your compliments to our housekeeping staff. Thank you again; we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
This room was a disappointment. Compared with the previous night about 100 miles away, this room cost the same but was in worse condition. It had a stale cooking smell. The carpet is frayed, the paint chipped in places, the heater wouldn’t work right. The outlet in the bathroom doesn’t work so the wall-mounted hair dryer didn’t work. They brought portable hairdryer that worked as long as you held the plug in the outlet. The grab and go breakfast had three options - chocolate mini muffins, granola bars, and instant oatmeal pa... read more
Business response:
Dear Julia, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hot... read more
Frequently asked questions about Extended Stay America Select Suites - Hartford - Manchester
How is Extended Stay America Select Suites - Hartford - Manchester rated?
Extended Stay America Select Suites - Hartford - Manchester has a 3.5 star rating with 1,554 reviews.
When is Extended Stay America Select Suites - Hartford - Manchester open?
Extended Stay America Select Suites - Hartford - Manchester is open now. It will close tomorrow at 12:00 a.m.