Extended Stay America Select Suites - Hartford - Manchester

Business response:

Dear Nthanael, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the most of your stay. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you... read more

Business response:

Robert, thank you for choosing Extended Stay America. We are glad your stay with us was enjoyable and that you gave us an excellent rating. However, we regret not meeting all of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Mike, thank you for taking the time to evaluate your stay. We are glad you were pleased with most aspects of your visit. However, we regret the noise disturbance you experienced and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Rosemarie, thank you for sharing your experience with fellow travelers. We are glad you were pleased with our well-kept accommodations. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Larry, thank you for evaluating your stay at our hotel. Please accept our apologies for not adequately preparing your room before your arrival and for the inconvenience this caused. We will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your feedback, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel management 

Business response:

Shawn, thank you for being our guest at Extended Stay America. We are glad we were able to meet most of your expectations. However, we apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you br... read more