Extended Stay America Select Suites - Hartford - Manchester

Business response:

Dear James, Thank you for selecting Extended Stay America and taking the time to write a review. We are glad your overall experience was pleasant, and we are grateful for your concern about our breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We hope to see you again the next time you vis... read more

Business response:

Dear EunMi, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved and not repeated. Please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management 

Business response:

Dear Elizabeth, Thank you for choosing us. Although you had a pleasant stay, we are sorry that you felt the need to update the room. Your observations are noted and will be passed to the team for further plan of action. Also, we regret your frustration and inconvenience caused by the unavailable front desk, and your remarks are passed on to the concerned individuals for further improvement, and we will ensure the lapse in service is not repeated. We apologize for not mentioning that the kitchenware is available at the front ... read more