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Extended Stay America Select Suites - Hartford - Manchester
- Hotels
- Manchester, CT
About this business
Location details
340 Tolland Tpke., Manchester, CT, 06040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Wheelchair accessible location. Needed a wheelchair accessible room. It was close to the front and easy in and out. Shower was roll-in. Staff friendly.
cheap breakfast..... but the rest was fine
Business response:
Dear James, Thank you for selecting Extended Stay America and taking the time to write a review. We are glad your overall experience was pleasant, and we are grateful for your concern about our breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We hope to see you again the next time you vis... read more
Great location near the exit. Stove did not work
Business response:
Dear EunMi, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved and not repeated. Please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management
Convenient location. Friendly staff. Rooms need updating. No lobby to meet people. No dishes or flatware in the kitchenette.
Business response:
Dear Elizabeth, Thank you for choosing us. Although you had a pleasant stay, we are sorry that you felt the need to update the room. Your observations are noted and will be passed to the team for further plan of action. Also, we regret your frustration and inconvenience caused by the unavailable front desk, and your remarks are passed on to the concerned individuals for further improvement, and we will ensure the lapse in service is not repeated. We apologize for not mentioning that the kitchenware is available at the front ... read more
The floor was sticky and slippery like it had a coating on it. The fridge was rusty on the front and the stove top was disgusting. The tv remote did not work. The bathroom sink was clogged and slow to drain. The light next to one bed didn’t work. The beds were fine and we were only there for one night but you definitely get what you pay for.
Business response:
Dear Jennifer, Thank you for reviewing our hotel. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address your outlined issues. As you mentioned that you liked our beds, we request you give us another opportunity to show you the exceptional stay you de... read more
Frequently asked questions about Extended Stay America Select Suites - Hartford - Manchester
How is Extended Stay America Select Suites - Hartford - Manchester rated?
Extended Stay America Select Suites - Hartford - Manchester has a 3.5 star rating with 1,554 reviews.
When is Extended Stay America Select Suites - Hartford - Manchester open?
Extended Stay America Select Suites - Hartford - Manchester is open now. It will close tomorrow at 12:00 a.m.