This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Hartford - Manchester
- Hotels
- Manchester, CT
About this business
Location details
340 Tolland Tpke., Manchester, CT, 06040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I ha e stayed at this hotel every time we come to CT. Its the only place we stay.
Very good Large room, everything was clean, front desk staff very helpful and friendly
Business response:
Thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our immaculate accommodations and with the service our associates delivered. It will be our pleasure to share your kind compliments with our team. Thank you once more for your review, and we hope you will choose us again. Sincerely, Hotel Management
The room was neat and clean but needed serous updating. But looking at it from a value for the cost all was acceptable.
Business response:
Abraham, thank you for evaluating your stay with us. We are glad you were pleased with our well-kept accommodations and that we were able to meet most of your expectations at a great price. However, we regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Manag... read more
Furnishings in the room were sparse…no way to have a meal at a table. Thought we’d have a sofa or at least a couple chairs at the table. Two office chairs were not really okay for much but putting on shoes! Aside from that complaint, we’ve had a nice stay. We are convenient to shopping and dining and all our destinations during this trip. The staff has been friendly and helpful. Just need a little work on livability for the room. Truly = just a couple of more appropriate chairs for the table would have done it!
Business response:
Larry, thank you for choosing Extended Stay America. We are glad your stay with us was pleasant, and our location, with its proximity to many shopping and dining options worked well for you. We are also delighted to know that you were pleased with the service provided by our staff. We have also noted your additional comment as we are continually striving to improve our guest experience. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
Not a bad stay for a weekend. Checking in late at night wasn't fun at all. I'll admit I arrived quite late, the doors to the lobby were locked, but you were allowed to enter into a small mudroom, which there is a phone to contact the front desk 3 feet in front of you. Not only did this room reek of weed, but the phone didn't actually dial anywhere. I ended up calling the hotel on my personal phone with the doors noisily opening and closing repeatedly behind me and absolutely unable to hear the person that answered. Then they... read more
I thought everything was great. Especially the man that I had at the front desk to help with my reservation he was very helpful and I am very grateful for the help
Business response:
Christopher, thank you for choosing Extended Stay America and taking the time to share your excellent rating. We are thrilled to know you had an overall great stay and were especially pleased with one of our front desk associates. We will be sure to pass along your compliments to keep him motivated. It was a pleasure to exceed your expectations, and we look forward to welcoming you back. Sincerely, Hotel Management
Last resort Odor of past smoker in the room. Floor in bathroom poorly cleaned- grit and dirt in corners and underneath shelving. Bed and shower ok. It was UConn graduation weekend so most hotels were full that weekend, leaving no option to switch rooms.
Business response:
Abbie, thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered in your accommodations. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We regret the inconvenience this caused and are grateful for your patience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Great Service
Business response:
Carlos, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Hartford - Manchester
How is Extended Stay America Select Suites - Hartford - Manchester rated?
Extended Stay America Select Suites - Hartford - Manchester has a 4.2 star rating with 956 reviews.
When is Extended Stay America Select Suites - Hartford - Manchester open?
Extended Stay America Select Suites - Hartford - Manchester is open now. It will close tomorrow at 12:00 a.m.