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Extended Stay America Select Suites - Hartford - Manchester
- Hotels
- Manchester, CT
About this business
Location details
340 Tolland Tpke., Manchester, CT, 06040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was very clean. The staff exceptional. The facility itself is a little outdated, especially the ac/heat unit which is VERY loud.. Oh, and it would be nice if some food items/snacks were available for purchase.
Business response:
Thank you for choosing Extended Stay America and for sharing your comments with fellow travelers. We are glad to know you were impressed with our courteous associates and that you enjoyed our well-kept property. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
When I booked a double room on the property through Expedia, I was supposed to get 2 double beds according to the booking. I got to the hotel, and they could only give us a single for the booked rate. I had to book at a different rate which isn't what Expedia sold us.
Business response:
Thank you for being our guest. We are sorry for the reservation issue you encountered. We are reviewing this situation so that we can improve our future guest's experience. We hope the rest of your stay was a pleasant one. Thank you again for the nice rating. We look forward to welcoming you back at Extended Stay America. Sincerely, Hotel Management
I would request for a toaster and get it and had microwave and fridge. Stove looked old and microwave was small. Break fast was grab and go type. No hot breakfast.
Business response:
Your gracious review of Extended Stay America is highly appreciated. It is such a pleasure to know you had a relaxing stay with us and that we met your expectations for a great time. However, we are sorry for any inconvenience caused to you. Thank you for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
I would stay there again Had a new computer system and took over an hr to get checked in. Listed that it was with breakfast and all it was coffee, muffins, oatmeal. Not much. Also ask for early check it and couldn’t do it. I wanted to make sure my mom could get into room since it was in my name and I wasn’t going to be there with her. Well that is what took an hour and almost didn’t let her get in room without me. Other Than that the room was good. Bed a little on the hard side but it was clean need more options for breakfas... read more
Business response:
Holly, thank you for choosing to stay at our hotel. We apologize for the issues your mother faced during check-in, and we regret she did not like our breakfast. We have shared your comments with the appropriate team members to ensure we are well poised to serve our future guests better. Thank you again, and we look forward to your next visit. Sincerely, Hotel Management
Mikhail, the front desk agent, was very attentive and sweet. He took the time to make sure we knew where everything was.
Business response:
We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to Mikhail! Thank you for staying with us, and we look forward to welcoming you all back soon. Sincerely, Hotel Management
We were only staying one night, as a stop over during a road trip. Hotel is in a great location if you want to stay near I-84. Despite its proximity, the hotel was very quiet. However, this Extended Stay was not without its quirks. The room was clean and big. Oddly, the room was too big for the furniture layout. It felt like all the pieces were shoved into the corner, like a child was wearing his father's shoes. Addionally, our room was a combo of classic and renovated. The bathroom, walls, beds and bedding were all in the c... read more
Business response:
Rebecca, thank you for choosing our hotel for an overnight stay. We're glad to know our location close to I-84 was ideal for you, but we're sorry for your disappointment with the layout of your room. We appreciate your feedback as we are continuously looking for ways to improve. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Hartford - Manchester
How is Extended Stay America Select Suites - Hartford - Manchester rated?
Extended Stay America Select Suites - Hartford - Manchester has a 4.2 star rating with 956 reviews.
When is Extended Stay America Select Suites - Hartford - Manchester open?
Extended Stay America Select Suites - Hartford - Manchester is open now. It will close tomorrow at 12:00 a.m.