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Extended Stay America Select Suites - Hartford - Manchester
- Hotels
- Manchester, CT
About this business
Location details
340 Tolland Tpke., Manchester, CT, 06040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fast check in, clean rooms
It was okay. Disappointing breakfast - granola bars, coffee (not offering decaf) and oatmeal packets.
Business response:
Michael, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. However, we regret your disappointment with our grab-and-go breakfast offerings. We will share your feedback with our food and beverage team to see where we can improve. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
It was great
the exterior fridge door was covered in rust.
Business response:
Justina, thank you for your review. We are sorry for the issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Terrible customer service Check in was the worst experience ever! Room did not have necessary items, like towels and washcloths. The only staff member on site was not accommodating.
Business response:
Raymonda, thank you for staying and sharing your feedback. We apologize for the housekeeping oversights you encountered during your visit. We take pride in providing excellent guests experience, so your comments have been shared with our associates to ensure this is not repeated. We hope that you will allow us another opportunity to show this to you whenever your travels bring you back to the area. Sincerely, Hotel Management
There was used bar of soap in our bathroom. Only 1 towel and 1 wash clothe. The vents were covered in black thick dust. Looks like they haven't been cleaned in years. Bad for a child with asthma with breathing issues. No real breakfast available. Disappointed in the property.
Business response:
Thank you for sharing your feedback and for being our guest. Please accept our apologies for the housekeeping issues you encountered and also that you were not happy with our breakfast offerings. We have shared your feedback with our team so that necessary improvements are done right away. We appreciate your patience and hope to have another opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Hartford - Manchester
How is Extended Stay America Select Suites - Hartford - Manchester rated?
Extended Stay America Select Suites - Hartford - Manchester has a 3.5 star rating with 1,554 reviews.
When is Extended Stay America Select Suites - Hartford - Manchester open?
Extended Stay America Select Suites - Hartford - Manchester is open now. It will close tomorrow at 12:00 a.m.