Extended Stay America Select Suites - Jackson - North

Business response:

Isabell, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Randall, thank you for being our guest. Although you were pleased with the performance displayed by our team, we are sorry for the maintenance issue you had in your room. We have alerted our maintenance team about the HVAC Unit to check and do the necessary repair. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. Although you liked certain aspects of your stay, we apologize for falling short of your expectations for a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Laurie, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know you were impressed with your spacious room and that you liked the grab-and-go breakfast we serve. However, we're sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hairdryers and toiletries are available and complimentary at the front desk at any time. H... read more

Business response:

James, thank you for taking the time to post a review. Although we are glad your overall stay was enjoyable, we are sorry for the issues you had in your bathroom. Unfortunately, maintenance issues do arise from time to time, but once identified, we work as quickly as possible to get everything fully operational. We appreciate your feedback and hope you will choose to stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America once again. It’s a pleasure to know you liked our ideal location and were happy with our affordable rates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Stephen, thank you for reviewing your stay with us. We apologize for the cleanliness and odor issues you encountered while you were here. We assure you that we have shared your feedback with our housekeeping team, and we’re working with them in order to be more diligent with our efforts moving forward. Please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management