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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent
Perfe t
Business response:
Dear Guest, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon. Sincerely, Hotel Management
The room was just OK, it needed some repairs in the bathroom. The hallway carpet was not vacuumed during my seven-day stay. The next-door neighbors smoked marijuana daily, and it seeped through the bathroom vent very strongly. The lady who checked me in named Charmaine, was absolutely spot on with customer service skills. Rosie at the front desk was never helpful. I stayed on site for seven days, and the process is to ask for new towels and bedding. Every time I asked for new towels, Rosie stated, "we don't have any, it's th... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback and for acknowledging the positive customer service you experienced during parts of your stay. However, we regret the issues that affected your overall comfort. Your comments regarding service interactions and communication will be reviewed collectively to reinforce courtesy and follow-through across all shifts. Our services are intended to be supported with care and respect, and your experience helps guide improvement. We value your honesty and would welcome the oppor... read more
Upon arrival lady was super nice and helpful! Hotel was ok.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that our front desk associate made such a positive impression with her kindness and helpfulness upon your arrival. We appreciate your comments about your overall stay and will continue working to ensure that every aspect of the hotel experience matches the level of service you received at check-in. We look forward to hosting you again for another exceptional experience. Sincerely, Hotel Management
Staff was not welcoming. Lots of wandering people around the area. Room was fine. Could only get 1 key they wanted double ID for the other.
Business response:
Dear Guest, Thank you for taking the time to provide a review of your stay. We understand how a less welcoming interaction at arrival can set an uneasy tone, and we regret that this was your initial impression. While we strive to maintain a calm and secure environment, we appreciate you noting that the room itself met your needs during the visit. We also recognize that access and identification requirements can be inconvenient at times, and we appreciate your feedback as we continue to balance guest comfort with security con... read more
Nice air conditioning, Hot water and it got hit quickly! Kitchen was clean but no utensils (we didn’t need or request any). Staff was very polite and friendly. Building is a bit older but kept up well. We stayed here a few months ago because we like the Deermeadows area.
Friendly and helpful staff members.
Business response:
Dear Johnny, Thank you for choosing Extended Stay America and for your kind review. We’re delighted to hear that our team made a positive impression with their friendly and helpful service. Providing a welcoming experience for every guest is something we take pride in, and we will share this with the team. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
The only thing appealing is the rate. The staff ignored multiple phone calls and most of the time is nowhere to be found. I called the front desk while waiting in line to check in and the girl behind the desk ignored my call while chatting and laughing with some guest. Another employee meanwhile just stood behind the counter around and did nothing. The entire place was also dirty and smelled bad.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While we appreciate your recognition of our competitive rates, we sincerely apologize for the service and cleanliness issues you encountered during your stay. This is not the standard we aim to provide, and your comments have been shared with our team and housekeeping teams to ensure improvements are made. We value your input and hope you might consider returning in the future, giving us the opportunity to provide a more attentive, welcoming, and comfortable e... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,202 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.