Extended Stay America Select Suites - Jacksonville - Baymeadows

Business response:

Dear Shacqueline, Thank you for choosing to stay with us and for taking the time to leave a positive review. We are thrilled to hear that you enjoyed our hotel's location, which is conveniently close to the beach, shopping areas, and food stores. We take pride in providing a friendly and welcoming atmosphere, and we are delighted that our staff made your stay pleasant. We will make sure to pass along your kind words to our team members as they strive to provide exceptional service to all our guests. Once again, thank you for... read more

Business response:

Dear farron, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. Thank you for bringing this to our attention, and we will address these issues appropriately to ensure a smooth reception whenever you book at our hotel. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management 

Business response:

Dear Josh, Thank you for sharing your positive experience at Extended Stay America. We're thrilled that our staff provided you with excellent service, being friendly and accommodating throughout your stay. We appreciate your kind words and look forward to welcoming you back soon. Please don't hesitate to reach out if you have any future needs or requests.Sincerely,Hotel Management