Extended Stay America Select Suites - Jacksonville - Baymeadows

Business response:

Dear Sab, Thank you for choosing to stay with us and for sharing your feedback. We appreciate your patronage. We regret any inconvenience caused by the lack of breakfast options during your stay. Your comments are noted, and we will review our offerings to enhance guest satisfaction. We hope you found your accommodations comfortable overall and that you had a pleasant experience with us. Please consider staying with us again in the future; we would love the opportunity to exceed your expectations.Sincerely,Hotel Management 

Business response:

Dear donald, Thank you for your feedback. We apologize for the inconvenience caused by residents smoking near the entrance. We understand how this can be bothersome and are taking steps to address the issue. We are reinforcing our smoking policies to ensure a more pleasant experience for all our guests. Your feedback is valuable to us at Extended Stay America, and we hope to provide a more comfortable stay during your next visit.Sincerely,Hotel Management 

Business response:

Dear Yamira, Thank you for your positive feedback! We're delighted to hear you had a good experience at our hotel. Providing exceptional service and comfort to our guests is our goal, and we appreciate your recognition. Your satisfaction is important to us, and we look forward to welcoming you back to Extended Stay America for another enjoyable stay.Sincerely, Hotel Management